Participatory IT Design: Designing for Business and Workplace Realities (Hardcover)

Keld Bødker, Finn Kensing, Jesper Simonsen

  • 出版商: The MIT Press
  • 出版日期: 2004-09-17
  • 定價: $1,550
  • 售價: 2.6$399
  • 語言: 英文
  • 頁數: 356
  • 裝訂: Hardcover
  • ISBN: 026202568X
  • ISBN-13: 9780262025683

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Description:

The goal of participatory IT design is to set sensible, general, and workable guidelines for the introduction of new information technology systems into an organization. Reflecting the latest systems-development research, this book encourages a business- oriented and socially sensitive approach that takes into consideration the specific organizational context as well as first-hand knowledge of users' work practices and allows all stakeholders -- users, management, and staff -- to participate in the process. Participatory IT Design is a guide to the theory and practice of this process that can be used as a reference work by IT professionals and as a textbook for classes in information technology at introductory through advanced levels. Drawing on the work of a ten-year research program in which the authors worked with Danish and American companies, the book offers a framework for carrying out IT design projects as well as case studies that stand as examples of the process.

The method presented in Participatory IT Design -- known as the MUST method, after a Danish acronym for theories and methods of initial analysis and design activities -- was developed and tested in thirteen industrial design projects for companies and organizations that included an American airline, a multinational pharmaceutical company, a national broadcasting corporation, a multinational software house, and American and Danish universities. The first part of the book introduces the concepts and guidelines on which the method is based, while the second and third parts are designed as a practical toolbox for utilizing the MUST method. Part II describes the four phases of a design project -- initiation, in-line analysis, in-depth analysis, and innovation. Part III explains the method's sixteen techniques and related representation tools, offering first an overview and then specific descriptions of each in separate sections.

Keld Bødker is Associate Professor of Computer Science at Roskilde University, Denmark.

Finn Kensing is Associate Professor at The IT University of Copenhagen, Denmark.

Jesper Simonsen is Associate Professor of Computer Science at Roskilde University, Denmark.

 

Table of Contents:

List of Illustrations xiii
Preface xvii
     Acknowledgments xvii
Introduction 1
     Target Audience and Structure 3
I Concepts and Principles 9
1 IT Design 11
2 Principles of the Method 53
II Phases of the Method 81
3 Phases, Decisions, and Contexts 83
4 Initiation Phase: Project Establishment 91
5 In-Line Analysis Phase: Strategic Alignment Analysis 117
6 In-Depth Analysis Phase: Ethnographically Inspired Analysis 139
7 Innovation Phase: Vision Development 165
III Method, Tools, and Techniques 195
8 An Overview of Techniques 197
9 Tools and Techniques 217
Epilogue: How to Make Use of the Book 305
References 323
MUST Publications 331
Index 335