Social Capital and Information Technology

Marleen Huysman, Volker Wulf

  • 出版商: MIT
  • 出版日期: 2004-06-18
  • 售價: $1,360
  • 貴賓價: 9.5$1,292
  • 語言: 英文
  • 頁數: 426
  • 裝訂: Hardcover
  • ISBN: 0262083310
  • ISBN-13: 9780262083317
  • 立即出貨(限量) (庫存=2)





The concept of social capital, or the value that can be derived from social ties created by goodwill, mutual support, shared language, common beliefs, and a sense of mutual obligation, has been applied to a number of fields, from sociology to management. It is only lately, however, that researchers in information technology and knowledge management have begun to explore the idea of social capital in relation to their fields. This collection of thirteen essays by computer scientists, sociologists, communication specialists, economists, and others presents a multidisciplinary look at this particular intersection of information technology and social science and the need to adopt a sociotechnical perspective.

For the most part the contributors take a positive view of the interplay of social capital, knowledge sharing, and community building. Some essays look at specific instances, including the on-line and face-to-face relationships of a community of athletes, the building of social capital among Iranian NGOs, and the Internet-based communities created by the open-source movement, while others discuss more general ideas of civic and personal communities. The last four essays examine computer applications that augment social capital, including topic- and member-centered communications spaces such as the Expert Finder and the Loops system and virtual repositories of knowledge such as the Answer Garden and Pearls of Wisdom.

Marleen Huysman is Associate Professor in the Department of Information Systems, Marketing and Logistics, Faculty of Economics and Business Administration, Vrije Unversiteit Amsterdam.

Volker Wulf is Associate Professor at the University of Siegen, Senior Researcher at the Fraunhofer Institute for Applied Information Technology, and Head of the International Institute for Socio-Informatics, Bonn.



Table of Contents:

Preface vii
1 Social Capital and Information Technology: Current Debates and Research
Marleen Huysman and Volker Wulf
I Social Capital in Civic Engagement 17
2 Trust, Acceptance, and Alignment: The Role of IT in Redirecting a Community
Anna-Liisa Syrjänen and Kari Kuutti
3 The Effects of Dispersed Virtual Communities on Face-to-Face Social Capital
Anita Blanchard
4 Find What Binds: Building Social Capital in an Iranian NGO Community System
Markus Rohde
5 How Does the Internet Affect Social Capital?
Anabel Quan-Haase and Barry Wellman
II Social Capital in Knowledge Sharing 133
6 The Ties That Share: Relational Characteristics That Facilitate Information Seeking
Rob Cross and Stephen P. Borgatti
7 Exploring the Eagerness to Share Knowledge: The Role of Social Capital and ICT in Knowledge Sharing
Bart van den Hooff, Jan de Ridder and Eline Aukema
8 Design Requirements for Knowledge-Sharing Tools: A Need for Social Capital Analysis
Marleen Huysman
9 Explaining the Underutilization of Business-to-Business E-Commerce in Geographically Defined Business Clusters: The Role of Social Capital
Charles Steinfeld
10 The Impact of Social Capital on Project-Based Learning
Mike Bresnan, Linda Edelman, Sue Newell, Harry Scarbrough and Jacky Swan
III Applications of IT 269
11 Sharing Expertise: The Next Step for Knowledge Management
Mark Ackerman and Christine Halverson
12 Pearls of Wisdom: Social Capital Building in Informal Learning Environments
Robbin Chapman
13 Expertise Finding: Approaches to Foster Social Capital
Andreas Becks, Tim Reichling and Volker Wulf
14 Fostering Social Creativity by Increasing Social Capital
Gerhard Fischer, Eric Scharff and Yunwen Ye
Contributors 401
Index 403