System Center 2012 Service Manager Unleashed (Paperback)

Kerrie Meyler, Kurt Van Hoecke, Samuel Erskine, Steve Buchanan

  • 出版商: SAMS
  • 出版日期: 2014-10-24
  • 定價: $2,100
  • 售價: 6.0$1,260
  • 語言: 英文
  • 頁數: 960
  • 裝訂: Paperback
  • ISBN: 067233707X
  • ISBN-13: 9780672337079
  • 立即出貨 (庫存 < 3)

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商品描述

This comprehensive resource will help you automate and optimize all facets of service management with System Center 2012 Service Manager.

Expert consultants offer deep “in the trenches” insights for improving problem resolution, change control, release management, asset lifecycle management, chargeback, and more. You’ll learn how to implement high-value best practices from ITIL and the Microsoft Operations Framework.

The authors begin with an expert overview of Service Manager, its evolution, and its new capabilities. Next, they walk through overall planning, design, implementation, and upgrades. Then, to help you focus your efforts, they present stepwise coverage of all topics in each feature area, linking technical information about Service Manager with essential knowledge about the technologies it depends on.

Whatever your role in deploying or running Service Manager, this guide will help you deliver more responsive support at lower cost and drive more value from all your IT investments.

• Leverage MOF and ITIL processes built into System Center 2012 Service Manager
• Plan and design your Service Manager deployment
• Install Service Manager or upgrade from earlier versions
• Efficiently administer work and configuration items
• Use connectors to integrate with Active Directory, Exchange, and System Center components
• Create service maps
• Enable end user access through Service Manager’s self-service portal
• Implement incident, problem, change, and release management
• Utilize workflows to automate key support processes
• Create service level agreements with calendars, metrics, and objectives
• Provide quick access to a standardized catalog of services
• Use notification to ensure that Service Manager items are promptly addressed
• Secure Service Manager and its data warehouse/reporting platform
• Perform maintenance, backup, and recovery
• Manage Service Manager performance
• Customize Service Manager

商品描述(中文翻譯)

這份全面的資源將幫助您使用 System Center 2012 Service Manager 自動化和優化服務管理的各個方面。

專業顧問提供深入的實戰經驗,以改善問題解決、變更控制、釋出管理、資產生命周期管理、成本核算等方面。您將學習如何實施 ITIL 和 Microsoft Operations Framework 的高價值最佳實踐。

作者首先對 Service Manager 進行專業概述,介紹其演進和新功能。接下來,他們逐步介紹整體規劃、設計、實施和升級。然後,為了幫助您集中精力,他們以步驟方式涵蓋每個功能區域的所有主題,將有關 Service Manager 的技術信息與其所依賴的技術知識相關聯。

無論您在部署或運行 Service Manager 中擔任何角色,本指南都將幫助您以更低的成本提供更快速的支援,並從您的所有 IT 投資中獲得更多價值。

• 利用內建於 System Center 2012 Service Manager 的 MOF 和 ITIL 流程
• 計劃和設計您的 Service Manager 部署
• 安裝 Service Manager 或從早期版本升級
• 高效管理工作和配置項目
• 使用連接器與 Active Directory、Exchange 和 System Center 元件進行整合
• 創建服務地圖
• 通過 Service Manager 的自助服務門戶實現終端用戶訪問
• 實施事件、問題、變更和釋出管理
• 利用工作流程自動化關鍵支援流程
• 通過日曆、指標和目標創建服務水平協議
• 提供對標準化服務目錄的快速訪問
• 使用通知確保及時處理 Service Manager 項目
• 保護 Service Manager 及其數據倉庫/報告平台的安全性
• 執行維護、備份和恢復
• 管理 Service Manager 的性能
• 自定義 Service Manager