Transforming Tourism and Hospitality: AI-Powered Service Delivery Innovations
暫譯: 轉型旅遊與款待業：AI 驅動的服務交付創新
Singh Rawal, Yashwant, Batabyal, Debasish
商品描述
Transforming Tourism and Hospitality: AI-Powered Service Delivery Innovations explores the profound impact of Artificial Intelligence, IoT, and emerging technologies on the tourism and hospitality industry. This edited volume presents scholarly insights and real-world case studies on AI-driven customer service, sustainable operations, smart maintenance, fraud detection, dynamic pricing, and enhanced guest security. It examines tools like VR, blockchain, and AI-powered HR systems, emphasizing ethical adoption and human-AI collaboration. With robust empirical validation and practical examples, the book offers a valuable resource for academics, professionals, and policymakers seeking to understand and implement AI innovations in service delivery across the sector.
商品描述(中文翻譯)
《轉型旅遊與款待業：人工智慧驅動的服務創新》探討了人工智慧、物聯網及新興技術對旅遊與款待業的深遠影響。本書匯集了學術見解和實際案例，涵蓋了人工智慧驅動的客戶服務、可持續運營、智慧維護、詐騙檢測、動態定價及增強的客人安全等主題。它檢視了如虛擬實境（VR）、區塊鏈及人工智慧驅動的人力資源系統等工具，強調倫理採用和人機協作。透過強有力的實證驗證和實用範例，本書為學者、專業人士及政策制定者提供了一個寶貴的資源，幫助他們理解並實施旅遊與款待業中的人工智慧創新服務交付。
作者簡介
Yashwant Singh Rawal, Chief Editor: International Journal of Tourism and Hospitality Reviews. Dr. Rawal is a Professor at Amity University Rajasthan, with over 18 years of experience in both industry and academia. He is an expert in the fields of Hospitality, Tourism, and Management, and has published more than 80 research papers and 4 books in top indexing platforms like Scopus, Web of Science, and ABDC. His doctoral research work was in the area of Staff Turnover Intention in the Hotel Industry, and he has presented more than 35 papers at international and national conferences. He has also graced several national and international conferences as a Keynote Speaker and Session Chair. He was awarded the Best Role Model Teacher at the national level in 2019, and the High Work Engagement Award four times at the university level in 2014, 2015, 2016, and 2017. He was also awarded the Best Paper Presentation Award at an international conference and received the Research Excellence Award 2021 by the Institute of Scholars. As a reviewer of a few reputed Scopus and SCI-indexed journals, he has contributed to the academic community by sharing his knowledge and expertise. He has mentored five Ph.D. scholars who have been awarded their Ph.D.
Debasish Batabyal is the Associate Professor in Travel and Tourism Management at the Amity Institute of Travel and Tourism, Amity University, Kolkata, West Bengal, with over 18 years of experience in both industry and academia. He is an expert in the fields of cultural and religious tourism, destination development and marketing, and has published more than 60 research papers and 6 books in top indexing platforms like Scopus, Web of Science, and ABDC. He was awarded ILO's South-South Triangular Cooperation (SSTC) scholarship to participate in the 11th Social and Solidarity Economy Academy in Madrid, Spain in 2019. Recently, one of his research papers was nominated in the Institute of Chartered Accountants of India's International Research Awards 2024 and was awarded Gold in the Economics category. His doctoral research work was in the area of destination development and strategy formulation. Besides, he is a regular speaker at various conferences, workshops, and invited lecture series in India and abroad for more than a decade.
作者簡介(中文翻譯)
Yashwant Singh Rawal，國際旅遊與款待評論期刊的主編。Rawal博士是阿米提大學拉賈斯坦分校的教授，擁有超過18年的產業和學術經驗。他在款待、旅遊和管理領域是專家，並在Scopus、Web of Science和ABDC等頂級索引平台上發表了超過80篇研究論文和4本書籍。他的博士研究工作集中在酒店業的員工流失意圖，並在國際和國內會議上發表了超過35篇論文。他還在多個國內和國際會議上擔任主題演講者和會議主席。2019年，他獲得了全國最佳榜樣教師獎，並在2014、2015、2016和2017年四次獲得大學層級的高工作投入獎。他還在一個國際會議上獲得最佳論文報告獎，並於2021年獲得學者研究卓越獎。作為幾本知名的Scopus和SCI索引期刊的審稿人，他通過分享自己的知識和專業知識為學術社群做出了貢獻。他指導了五位獲得博士學位的博士生。
Debasish Batabyal是阿米提大學加爾各答分校旅遊與款待管理學院的副教授，擁有超過18年的產業和學術經驗。他在文化和宗教旅遊、目的地開發和行銷領域是專家，並在Scopus、Web of Science和ABDC等頂級索引平台上發表了超過60篇研究論文和6本書籍。他獲得了國際勞工組織的南南三角合作（SSTC）獎學金，以參加2019年在西班牙馬德里舉行的第11屆社會與團結經濟學院。最近，他的一篇研究論文被提名參加印度特許會計師協會的2024年國際研究獎，並在經濟類別中獲得金獎。他的博士研究工作集中在目的地開發和策略制定。此外，他在印度及國外的各種會議、研討會和受邀講座系列中，已經擔任了超過十年的常規演講者。
