ITIL Intermediate Certification Companion Study Guide: Intermediate ITIL Service Capability Exams

ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gives you everything you need to pass, including full coverage of all objectives for all four exams. Clear, concise explanations walk you through the process areas, concepts, and terms you need to know, and real-life examples show you how they are applied by professionals in the field every day. Although this guide is designed for exam preparation, it doesn't stop there — you also get expert insight on major topics in the field. The discussion includes operational support and analysis; planning, protection and optimization; release, control and validation; and service offerings and agreements that you'll need to know for the job.

ITIL is the most widely-adopted IT Service Management qualification in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This book is your ideal companion for exam preparation, with comprehensive coverage and detailed information.

• Learn service strategy principles, organization, and implementation
• Master the central technologies used in IT Service Management
• Be aware of inherent challenges, risks, and critical success factors
• Internalize the material covered on all four ITIL exams

The ITIL qualification is recognized around the globe, and is seen as the de facto certification for those seeking IT Service Management positions. Passing these exams requires thorough preparation and rigorous self-study, but the reward is a qualification that can follow you anywhere. ITIL Intermediate Certification Companion Study Guide for the ITIL Service Capability Exams leads you from Foundation to Master, giving you everything you need for exam success.

《ITIL 中級認證伴讀指南：支援四個 ITIL 考試的專家引導、全面涵蓋的指南》是您通過中級 ITIL 服務能力考試的終極支援系統。本書由服務管理和 ITIL 框架專家撰寫，提供您通過考試所需的一切，包括所有四個考試目標的全面涵蓋。清晰、簡明的解釋將引導您了解所需的流程領域、概念和術語，並通過實際案例展示專業人士如何在日常工作中應用這些知識。儘管本指南是為考試準備而設計的，但它不僅僅限於此，還提供了對該領域主要主題的專家見解。討論的內容包括運營支援和分析、規劃、保護和優化、釋出、控制和驗證，以及您在工作中需要了解的服務提供和協議。ITIL 是全球最廣泛採用的 IT 服務管理資格，為企業提供了一個實用、直接的框架，用於識別、規劃、交付和支援 IT 服務。本書是您考試準備的理想伴讀，具有全面的涵蓋範圍和詳細的信息。學習服務策略原則、組織和實施，掌握 IT 服務管理中使用的核心技術，了解內在的挑戰、風險和關鍵成功因素，內化所有四個 ITIL 考試的內容。ITIL 資格在全球范圍內得到認可，被視為尋求 IT 服務管理職位的事實上的認證。通過這些考試需要充分的準備和嚴格的自學，但回報是一個可以隨處跟隨您的資格。《ITIL 中級認證伴讀指南：ITIL 服務能力考試》將引導您從基礎到大師，為您提供通過考試所需的一切。