ITIL Foundation Exam Study Guide (Paperback)

Liz Gallacher, Helen Morris

  • 出版商: Sybex
  • 出版日期: 2012-10-15
  • 定價: $1,400
  • 售價: 5.0$700
  • 語言: 英文
  • 頁數: 408
  • 裝訂: Paperback
  • ISBN: 1119942756
  • ISBN-13: 9781119942757
  • 相關分類: 資訊科學Information-management
  • 立即出貨(限量) (庫存=2)

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商品描述

Everything you need to ace the ITIL® Foundation exam

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide:

  • Clearly explains ITIL service strategy and guiding principles
  • Covers all ITIL processes, roles, and functions in separate modules
  • Describes the ITIL service lifecycle and how it promotes effective IT services
  • Addresses ITIL standards for service design and development
  • Delves into all aspects of the service management processes
  • Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services
  • Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology
  • Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more

Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, ITIL® Foundation Exam Study Guide puts you on the fast track to obtaining the world's most highly respected IT management certification.

商品描述(中文翻譯)

全面掌握ITIL®基礎考試所需的一切

ITIL(Information Technology Infrastructure Library)考試是IT管理專業人士的最終認證考試。如果您是全球將近25萬名IT經理之一,今年將參加考試,那麼《ITIL基礎考試學習指南》是您不可或缺的資源之一。它為您提供了所有背景資訊、專家深入評論、學習輔助工具和大量練習,幫助您以優異成績通過考試。本指南完全更新,並根據當前的ITIL基礎課程組織,具有以下特點:


  • 清晰解釋ITIL服務策略和指導原則

  • 涵蓋所有獨立模塊中的ITIL流程、角色和功能

  • 描述ITIL服務生命周期及其如何促進有效的IT服務

  • 介紹ITIL服務設計和開發的標準

  • 深入探討服務管理流程的各個方面

  • 描述ITIL建立、測試、授權、文檔化和實施新服務和變更服務的標準

  • 探討通過監控和改進服務、流程和技術來為客戶創造和維護價值的問題

  • 提供在線工具,包括閃卡、樣題、練習考試等,提供豐富的學習輔助資源

《ITIL®基礎考試學習指南》以清晰、簡潔的語言傳遞了100%的基礎考試目標,並提供了您通過考試所需的所有練習,讓您快速獲得全球最受尊敬的IT管理認證。