Salesforce.com For Dummies, 7th Edition

Liz Kao, Jon Paz

Salesforce.com For Dummies, 7th Edition
  • 出版商: For Dummies
  • 出版日期: 2019-12-12
  • 定價: $1,040
  • 售價: 9.5 折 $988
  • 語言: 英文
  • 頁數: 448
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1119576326
  • ISBN-13: 9781119576327

    • 立即出貨 (庫存=1)

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商品描述

Get up to lightning speed with this fully updated, bestselling guide to using Salesforce.com

Salesforce.com For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more.

Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You'll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you'll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support.

  • Customize the new user interface with apps, widgets, and tools
  • Prospect leads, drive sales, and provide outstanding customer service
  • Manage contacts, identify opportunities, and analyze your results
  • Collaborate with colleagues using Chatter

More than 150,000 companies worldwide use Salesforce.com as their CRM solution--if you're a new or existing user looking to maximize the potential of the new UI, this book has everything you need.

商品描述(中文翻譯)

《Salesforce.com For Dummies, 7th Edition》是一本全面更新且暢銷的指南，讓您能夠迅速掌握如何使用Salesforce.com。本書將幫助您在建立關係和管理公司的銷售、市場營銷、客戶服務和支援業務方面獲得優勢。您將學習如何最大化新的用戶界面，組織聯繫人、安排商務約會、使用預測工具預測即將到來的銷售情況，根據過去的表現進行準確的項目規劃等等。

本書由Salesforce.com內部專家撰寫，他們在CRM服務方面擁有多年的專業知識。本書涵蓋了Salesforce.com最新的增強功能，該軟件是全球最受歡迎的客戶關係管理軟件。您將了解如何確定適合您業務需求的正確配置，以及如何使用應用程序、小工具和工具來個性化您的系統。然後，您將探索潛在客戶，管理帳戶和合作夥伴，發展聯繫人，追踪產品，計算預測，並利用服務和支援。

本書的內容包括：
- 使用應用程序、小工具和工具自定義新的用戶界面
- 挖掘潛在客戶，推動銷售，提供優質客戶服務
- 管理聯繫人，識別機會，分析結果
- 使用Chatter與同事進行協作

全球超過150,000家公司使用Salesforce.com作為他們的CRM解決方案。如果您是新用戶或現有用戶，並希望最大限度地發揮新的用戶界面的潛力，本書將提供您所需的一切。

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