The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
- 出版商: CRC
- 出版日期: 2017-08-21
- 售價: $8,080
- 貴賓價: 9.5 折 $7,676
- 語言: 英文
- 裝訂: Hardcover
- ISBN: 1138412333
- ISBN-13: 9781138412330
海外代購書籍(需單獨結帳)
商品描述
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
