Crucial Accountability: Proven Skills to Build Trust, Address Disappointment, and Get Results, Third Edition
暫譯: 關鍵責任：建立信任、解決失望與獲得成果的實證技能（第三版）

Learn how to hold anyone accountable and resolve problems--effectively and permanently

It's no secret that teamwork and collaboration are essential to every healthy workplace. Disappointments, missed deadlines, and bad behavior not only cause stress for others but can also reduce organizational efficiency by up to fifty percent and damage trust and relationships. Crucial Accountability provides a proven framework to address these challenges constructively and respectfully, strengthening both relationships and results.

This updated edition gives you powerful skills to foster trust and collaboration in any environment. You'll find actionable techniques for managing difficult accountability conversations and driving positive change, making the book essential for leaders, teams, and individuals seeking greater accountability in personal and professional settings.

You'll discover:

- How to hold anyone accountable
- Proven strategies for dealing with disappointment at work or at home
- Insightful case studies and examples
- Why it's important to address gaps in expectations quickly
- Access to a helpful "Where Do You Stand" self-assessment
- The latest research findings, and much more