ITIL Release Management: A Hands-on Guide (Hardcover)

When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability.

Filled with practical insights, ITIL^® Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation—including what to implement, how to do it, and when to do it.

This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures.

When it comes to implementation, what works in one organization doesn’t necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization.

當正確實施時，釋出管理可以確保品質在服務、應用程式和基礎架構的開發、實施和交付過程中得到整合。這種全面的擁有成本方法可以提高系統可用性水平，更具成本效益，並增加整體穩定性、可維護性和可靠性。

《ITIL® 釋出管理：實戰指南》充滿實用的見解，清楚地說明了釋出流程在實際世界中的有效實施。它探討了釋出管理和專案管理的相似之處和不同之處，以消除可能對這兩個互補流程之間的混淆。它闡明了需要克服的日常挑戰，以確保成功，並詳細介紹了有效實施的方法，包括什麼時候實施、如何實施以及何時實施。

這份完整的資源包括一個詳細的釋出管理流程執行模型，以及許多範本、圖表和角色責任圖，以幫助啟動組織中的實施工作。在著重文化方面，它解釋了如何向組織各層級推銷釋出管理的好處，如何克服異議，以及如何確定組織的準備程度。強調了測量績效的必要性，它解釋了如何制定有效的績效指標，並提供了許多有用的有效生產力測量示例。

在實施方面，一個組織的成功方法未必適用於另一個組織。這本易於理解的指南為您提供了工具，以建立在您的實踐知識基礎上，並有效實施一個針對您組織量身定制的釋出管理流程。