Return On Process (ROP): Getting Real Performance Results from Process Improvement (Hardcover)

Michael West

商品描述

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a positive ROP.

The book details a comprehensive and coherent end-to-end process for integrating organizational performance objectives and measures to process improvement activities. Describing how to achieve real business performance results from process improvement, it supplies sound, proven advice on how to improve your organization’s software and systems development and delivery processes in ways that affect your business.

Defining the relationship between performance and process, the book presents metrics for business performance and explains how to set performance and process improvement goals, measure process improvement results, and lead a performance culture.

Filled with examples and case studies that illustrate key concepts, it provides "how to" information based on three role categories: executive, manager, and practitioner. Describing non-traditional and innovative ways to achieve process and performance improvement, the book includes action plan guides at the end of each chapter that provide clear-cut guidance on exactly what you should and shouldn’t do.

商品描述(中文翻譯)

儘管有無數關於流程改善和業務績效的書籍,但在流程改善如何產生業務績效結果方面的文獻卻很少。填補這一空白,《Return On Process (ROP): Getting Real Performance Results from Process Improvement》提供了關於如何實現正面ROP的戰略和戰術指導。

該書詳細介紹了一個全面而一致的端到端流程,用於將組織績效目標和指標與流程改善活動相結合。描述了如何從流程改善中實現真正的業務績效結果,並提供了關於如何改善組織的軟件和系統開發和交付流程的可靠、經過驗證的建議,這些改善將對您的業務產生影響。

書中定義了績效和流程之間的關係,提供了業務績效的衡量指標,並解釋了如何設定績效和流程改善目標、測量流程改善結果以及領導績效文化。

書中充滿了舉例和案例研究,以說明關鍵概念,並根據三個角色類別(執行官、經理和從業人員)提供了基於“如何”信息的指導。書中描述了實現流程和績效改善的非傳統和創新方法,並在每章結尾提供了行動計劃指南,明確指導您應該做什麼和不應該做什麼。