Practical Guide to Salesforce Communities: Building, Enhancing, and Managing an Online Community with Salesforce Community Cloud

Whether you are brand new to the world of Salesforce communities or you are looking to take your Community Cloud knowledge to the next level, this detailed guide will help you to build and manage a Salesforce community by leveraging the declarative power of the platform with clicks, not code.

Each Salesforce community is a part of a widespread ecosystem, with thousands of communities and millions of users active today on Community Cloud. Through valuable social and business tools, this online platform enables companies to empower and equip their customers, partners, and employees in new, powerful ways.

In this book, Philip Weinmeister, a Salesforce MVP and the first-ever recipient of the “Community Cloud MVP” Trailblazer award, leads you through the ins and outs of Salesforce communities and provides you with an array of best practices to deliver top-notch business portals on the Salesforce platform.

Practical Guide to Salesforce Communities is the first book to comprehensively cover this next-generation offering from Salesforce, providing real, actionable guidance to help individuals build effective and engaging online communities. The book takes you through the entire process: from planning and designing a community to configuration/build, setup, and administration, all the way to deployment. Detailed explanations are provided of key components, templates, and features such as Community Builder, Audience Targeting, Lightning Bolts, and much more. Additionally, considerations and best practices are covered, including valuable tips and insights.

What You’ll Learn

• Plan and design a community
• Conceptualize how employees, partners, and customers use and benefit from communities
• Assess available templates and make an informed selection decision
• Use Community Builder and Lightning components within a Lightning community template
• Apply topics and knowledge articles to a community to increase value and adoption
• Inject process automation into a community using Workflow, Flow, and Process Builder
• Create dynamic and personalized user experiences with audience targeting
• Build, export, and import unique templates with the Lightning Bolt solution framework
• Provide community data for members or community managers

Who This Book Is For

Salesforce administrators, Salesforce developers, Salesforce functional architects, Salesforce business analysts, and Salesforce community managers

無論您是全新進入Salesforce社群的世界，還是希望將您的Community Cloud知識提升到更高水平，這本詳細指南將幫助您通過點擊而非編碼的方式，利用平台的宣告性能力來建立和管理Salesforce社群。

每個Salesforce社群都是廣泛生態系統的一部分，今天在Community Cloud上有數千個社群和數百萬個活躍用戶。通過有價值的社交和商業工具，這個線上平台使公司能夠以新的、強大的方式賦予和裝備他們的客戶、合作夥伴和員工。

在這本書中，Salesforce MVP和首位獲得“Community Cloud MVP” Trailblazer獎的Philip Weinmeister將帶領您深入了解Salesforce社群的方方面面，並為您提供一系列最佳實踐，以在Salesforce平台上提供一流的業務門戶。

《實用指南：Salesforce社群》是第一本全面介紹Salesforce的下一代產品的書籍，提供實際可行的指導，幫助個人建立有效且引人入勝的線上社群。本書將引導您完成整個過程：從規劃和設計社群到配置/構建、設置和管理，一直到部署。詳細解釋了關鍵組件、模板和功能，例如Community Builder、受眾定位、Lightning Bolts等等。此外，還涵蓋了考慮因素和最佳實踐，包括寶貴的提示和見解。

您將學到什麼：

- 規劃和設計社群
- 概念化員工、合作夥伴和客戶如何使用和從社群中受益
- 評估可用的模板並做出明智的選擇決策
- 在Lightning社群模板中使用Community Builder和Lightning組件
- 將主題和知識文章應用於社群以增加價值和使用率
- 使用工作流、流程和流程生成器將流程自動化注入社群
- 通過受眾定位創建動態和個性化的用戶體驗
- 使用Lightning Bolt解決方案框架構建、導出和導入獨特的模板
- 為成員或社群管理員提供社群數據

適合閱讀對象：

- Salesforce管理員
- Salesforce開發人員
- Salesforce功能架構師
- Salesforce業務分析師
- Salesforce社群管理員