Designing and Developing Customer-Centric Information Systems
Kale, Vivek
- 出版商: Auerbach Publication
- 出版日期: 2021-01-01
- 售價: $3,080
- 貴賓價: 9.5 折 $2,926
- 語言: 英文
- 頁數: 356
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 1498783260
- ISBN-13: 9781498783262
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相關分類:
Design Pattern
海外代購書籍(需單獨結帳)
商品描述
This book focuses on the design thinking paradigm for creating and renovating customer-centric software systems by combining both the traditional analytical and newer creative modes of thinking. The traditional software engineering approach is suited for well-defined and well-understood problems. When confronted with ill-defined, wicked problems, a design approach is more appropriate. Design thinking is generally considered the ability to combine empathy for the customer and context to derive inspiration, creativity in the generation of insights and solutions, and implementation to offer solutions that are desirable to the customer, feasible to bring to market and financially viable.
作者簡介
Vivek Kale has more than two decades of professional IT experi¬ence during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architectures, business process redesign, and, e-business architectures. He has been CIO of Essar Group, the steel/oil and gas major of India, as well as, Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility and enabling the Process Oriented Enterprise. He is the author of Implementing SAP CRM: The Guide for Business and Technology Managers, Chapman & Hall (2014) and Guide to Cloud Computing for Business and Technology Managers: From Distributed Computing to Cloudware Applications, Chapman & Hall
(2015).
