IT Manager's Handbook: Getting Your New Job Done

Bill Holtsnider, Brian D. Jaffe

  • 出版商: Morgan Kaufmann
  • 出版日期: 2000-11-06
  • 售價: $399
  • 語言: 英文
  • 頁數: 337
  • 裝訂: Paperback
  • ISBN: 1558606467
  • ISBN-13: 9781558606463

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"This book takes new IT Managers on a journey through various facets of the IT world in a very easy-to-follow style. It uncovers typical IT pitfalls and offers useful tips and techniques on becoming a successful IT Manager."

- Lana Finkel, Business Unit IT Manager, Xerox Corporation

"I think this is a valuable tool for any person moving into a management role in the IT field. This book presents concepts and ideas that seem like common sense, but no one ever taught you. I now feel like I can perform my job more effectively after reading this book."

- Kenneth Corriveau, Director of Information Technology, DDB Digital Worldwide

"This book is a superb training manual for an IT Manager. It details everything from HR issues to contract of equipment management and everything in-between. I would highly recommend this book to any newly promoted IT Manager."

- Christine Mathis, Manager of Support Services, Medshares

Are you one of many new IT managers with limited managerial experience? Are you a technician or programmer contemplating a move into IT management? Or, has your technical position evolved to include significant management responsibilities?

The IT Manager's Handbook provides essential information to help you manage your new responsibilities. This unique book provides a guide to help you create budgets, manage projects, evaluate technology and hire and motivate personnel. The authors provide sound advice to equip you with an overall, winning strategy for success.


  • Provides practical, easily accessible management advice specifically for new IT managers.
  • Organizes information modularly, so you can delve directly into the topics that you need to understand.
  • Brings you up-to-speed on the business practices that are most critical to effective IT operations: recruiting, resource planning, working with vendors, and more.
  • Provides a unique management perspective on the technical issues with the heaviest business ramifications: e-commerce, remote access, system security, LAN/WAN management, intranets, disaster recovery, and more.
  • Includes pointers to additional resources, on the Web and in print, that you can turn to for more information on particular topics.


Bill Holtsnider ( is an experienced writer, educator, and software professional, with more that sixteen years experience working in the computer industry. His IT expertise includes working in such areas as biotechnology, interactive television, risk management, and software development. He is the author of several books and a wide range of technical and marketing documentation.

Brian D. Jaffe ( is a seasoned veteran in the IT community, with more than eighteen years of related experience. Throughout his tenure as an IT professional, he has worked for several Fortune 500 companies, including Bristol-Myers Squibb, Philip Morris, and Random House. Currently, he is vice president of information technology for McCann-Erickson, one of the country's leading advertising agencies, and is a contributing editor for eWeek (formerly PC Week). His articles have appeared in Computerworld, InfoWorld, and The New York Times.

Table of Contents:

Chapter 1. What is an IT Manager?
Chapter 2. Staffing Your IT Team
Chapter 3. Managing Your IT Team
Chapter 4. User Support Services
Chapter 5. Managing Projects
Chapter 6. Budgeting
Chapter 7. IT Infrastructure Fundamentals
Chapter 8. Hardware
Chapter 9. Software
Chapter 10. Data Networks
Chapter 11. Internets/Extranets/Intranets
Chapter 12. Enterprise Applications
Chapter 13. Security
Chapter 14. Disaster Recovery

Related Titles:

Information Technology