IT Manager's Handbook: Getting Your New Job Done

Bill Holtsnider, Brian D. Jaffe

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"This book takes new IT Managers on a journey through various facets of the IT world in a very easy-to-follow style. It uncovers typical IT pitfalls and offers useful tips and techniques on becoming a successful IT Manager."

- Lana Finkel, Business Unit IT Manager, Xerox Corporation

"I think this is a valuable tool for any person moving into a management role in the IT field. This book presents concepts and ideas that seem like common sense, but no one ever taught you. I now feel like I can perform my job more effectively after reading this book."

- Kenneth Corriveau, Director of Information Technology, DDB Digital Worldwide

"This book is a superb training manual for an IT Manager. It details everything from HR issues to contract of equipment management and everything in-between. I would highly recommend this book to any newly promoted IT Manager."

- Christine Mathis, Manager of Support Services, Medshares

Are you one of many new IT managers with limited managerial experience? Are you a technician or programmer contemplating a move into IT management? Or, has your technical position evolved to include significant management responsibilities?

The IT Manager's Handbook provides essential information to help you manage your new responsibilities. This unique book provides a guide to help you create budgets, manage projects, evaluate technology and hire and motivate personnel. The authors provide sound advice to equip you with an overall, winning strategy for success.

Features:

  • Provides practical, easily accessible management advice specifically for new IT managers.
  • Organizes information modularly, so you can delve directly into the topics that you need to understand.
  • Brings you up-to-speed on the business practices that are most critical to effective IT operations: recruiting, resource planning, working with vendors, and more.
  • Provides a unique management perspective on the technical issues with the heaviest business ramifications: e-commerce, remote access, system security, LAN/WAN management, intranets, disaster recovery, and more.
  • Includes pointers to additional resources, on the Web and in print, that you can turn to for more information on particular topics.

Authors:

Bill Holtsnider (bholtsnider@earthlink.com) is an experienced writer, educator, and software professional, with more that sixteen years experience working in the computer industry. His IT expertise includes working in such areas as biotechnology, interactive television, risk management, and software development. He is the author of several books and a wide range of technical and marketing documentation.

Brian D. Jaffe (brian@red55.com) is a seasoned veteran in the IT community, with more than eighteen years of related experience. Throughout his tenure as an IT professional, he has worked for several Fortune 500 companies, including Bristol-Myers Squibb, Philip Morris, and Random House. Currently, he is vice president of information technology for McCann-Erickson, one of the country's leading advertising agencies, and is a contributing editor for eWeek (formerly PC Week). His articles have appeared in Computerworld, InfoWorld, and The New York Times.

Table of Contents:

Preface
Chapter 1. What is an IT Manager?
Chapter 2. Staffing Your IT Team
Chapter 3. Managing Your IT Team
Chapter 4. User Support Services
Chapter 5. Managing Projects
Chapter 6. Budgeting
Chapter 7. IT Infrastructure Fundamentals
Chapter 8. Hardware
Chapter 9. Software
Chapter 10. Data Networks
Chapter 11. Internets/Extranets/Intranets
Chapter 12. Enterprise Applications
Chapter 13. Security
Chapter 14. Disaster Recovery

Related Titles:

Information Technology



商品描述(中文翻譯)

「本書以易於理解的風格,帶領新任IT經理探索IT世界的各個方面。它揭示了典型的IT陷阱,並提供了成為成功IT經理的有用技巧和方法。」
- 蘭娜·芬克爾,施樂公司商業部門IT經理

「我認為這對於任何轉入IT管理角色的人來說都是一個有價值的工具。這本書提出了看似常識但卻沒有人教過你的概念和想法。閱讀完這本書後,我現在感覺自己可以更有效地履行工作。」
- 肯尼斯·科里維厄,DDB Digital Worldwide資訊技術總監

「這本書是一本出色的IT經理培訓手冊。它詳細介紹了從人力資源問題到設備管理合同等各個方面的內容。我強烈推薦這本書給任何新晉IT經理。」
- 克里斯汀·馬蒂斯,Medshares支援服務經理

你是一位經驗有限的新任IT經理嗎?你是一位技術人員或程式設計師,正在考慮轉向IT管理嗎?或者,你的技術職位已經演變為包含重要管理職責的職位嗎?

《IT經理手冊》提供了必要的信息,幫助你管理新的職責。這本獨特的書籍提供了指南,幫助你制定預算、管理項目、評估技術、招聘和激勵人員。作者提供了實用的建議,為你提供了一個整體的成功策略。

特點:
- 專為新任IT經理提供實用、易於理解的管理建議。
- 模塊化組織信息,讓你可以直接深入研究你需要了解的主題。
- 讓你了解對有效IT運營至關重要的業務實踐:招聘、資源規劃、與供應商合作等。
- 從管理角度提供對技術問題的獨特觀點,這些問題對業務影響最大:電子商務、遠程訪問、系統安全、局域網/廣域網管理、內部網、災難恢復等。
- 提供指向其他資源的指針,包括網絡和印刷資料,供你查找更多有關特定主題的信息。

作者:
- 比爾·霍爾特斯奈德(bholtsnider@earthlink.com)是一位經驗豐富的作家、教育家和軟件專業人士,在計算機行業工作了十六年以上。他的IT專業包括生物技術、互動電視、風險管理和軟件開發。他是幾本書籍和廣泛的技術和市場文檔的作者。
- 布萊恩·D·賈菲(brian@red55.com)是IT界的資深人士,擁有十八年以上的相關經驗。在IT專業人士的任期中,他曾在包括百時美施貴寶、菲利普·莫里斯和Random House在內的幾家財富500強公司工作。目前,他是McCann-Erickson的資訊技術副總裁,該公司是美國領先的廣告代理商之一,並且是eWeek(前身為PC Week)的撰稿人。他的文章曾刊登在Computerworld、InfoWorld和紐約時報上。

目錄:
- 前言
- 第1章 什麼是IT經理?
- 第2章 組建你的IT團隊
- 第3章 管理你的IT團隊