Business Telecom Systems: A Guide to Choosing the Best Technologies and Services

Kerstin Day Peterson

  • 出版商: CRC Press
  • 出版日期: 2000-07-17
  • 定價: USD $38.95
  • 售價: $299
  • 語言: 英文
  • 頁數: 442
  • 裝訂: Paperback
  • ISBN: 1578200415
  • ISBN-13: 9781578200412

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產品描述


For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voice mail, interactive voice response, fax-on-demand, T-1, xDSL, etc). The author explains how each technology works, and what its practical applications are, so readers can choose the best systems and services for their needs. The book includes lists of products and vendors, plus sample RFPs that are easily customized for a particular telecom system or cabling purchase.

Topics Include:
  • Telecom Technologies Explained
  • How to Buy Key Systems, PBXs and Communications Servers
  • Digital Transport Technologies and How They Work
  • All About Computer Telephony Integration and Voice Over IP
  • Local Access, The Telecom Act of 1996 and Competitive Local Carriers Made Simple
  • Adjunct Technologies - FAX, IVR, Call Accounting and Voicemail
  • Call Centers and Automatic Call Distribution (ACD)
  • Ready to use RFP (Request for Proposal) Included
  • Hundreds of Vendors and Government References