Cisco Internet Applications and Solutions Self-Study Guide: Cisco Internet Solutions Specialist (Hardcover)

Research, build, deploy, and support e-business strategies and solutions

• Identify and deploy customer-care, e-commerce, and e-learning Internet solutions
• Master Web-appropriate application design
• Recommend appropriate supply- chain management processes
• Choose among prevailing models for development, sourcing, and applications integration
• Conduct a needs assessment to determine project schedules and metrics
• Make build-or-buy decisions confidently for overall business success
• Manage and support critical application performance, including systems monitoring, version control, software distribution, and application functionality
• Monitor and control remote workstation and server resources in a distributed network

The worldwide leader in networking for the Internet, Cisco Systems(r) has used the Internet to transform and integrate its core processes and culture. The results have been dramatic: 90 percent of customer orders taken online, over 82 percent of support calls resolved over the Internet, increased customer satisfaction, and a financial benefit of almost $1.7 billion in FY 2001.

Cisco Internet Applications and Solutions Self-Study Guide is a helpful preparatory tool for the Applications Essentials and Solutions exams, two of the three exams required to achieve the Cisco Internet Solutions Specialist focused designation. As businesses today accelerate their interest in Web-based customer care, e-commerce, e-learning, and other online solutions, they have a pressing need for professionals who can bridge the gap between applications and network operations. After using Cisco Internet Applications and Solutions Self-Study Guide to understand best practices, appropriate models, and proven approaches to Web-based application design, you will be well equipped to create and support a functionally rich applications infrastructure. By taking you step-by-step through application design, development, deployment, and management, this book enables you to lead the way for companies poised at the cutting edge of e-business initiatives.

Optimize your study time with review questions at the close of each chapter that assess your knowledge of the material. Walk through practical scenarios with "Applied Solutions" sections, provided within each chapter. Review real-world applications of book concepts with an entire chapter of case studies. Finally, test your e-business savvy with two practice exams, which together offer more than 150 questions and a complete opportunity to ensure overall comprehension. This book supplements training and hands-on knowledge required to obtain and retain the knowledge vital for passing the Applications Essentials and Solutions exams, as required to achieve the Cisco Internet Solutions Specialist focused certification.

Cisco Internet Applications and Solutions Self-Study Guide is part of a recommended study program from Cisco Systems that can include simulation and hands-on training from authorized Cisco Learning Partners and self-study and exam preparation guides from Cisco Press. To find out more about instructor-led, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit: www.cisco.com/go/training.

Table of Contents

I. INTRODUCTION.

II. APPLICATIONS ENGINEERING.

III. APPLICATION MANAGEMENT AND SUPPORT.

IV. CISS CASE STUDIES.

V. CISS EXAMS.

VI. APPENDIXES.