Cisco CallManager Fundamentals : A Cisco AVVID Solution, 2/e

John Alexander, Chris Pearce, Anne Smith, Delon Whetten

  • 出版商: Cisco Press
  • 出版日期: 2005-10-02
  • 售價: $2,280
  • 貴賓價: 9.5$2,166
  • 語言: 英文
  • 頁數: 984
  • 裝訂: Hardcover
  • ISBN: 1587051923
  • ISBN-13: 9781587051920
  • 相關分類: Cisco
  • 已絕版




Exposes the inner workings of Cisco CallManager to help you maximize your Cisco IP Communications solution

  • Read new content on QSIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, and new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1
  • Review content from the first edition that has been fully revised and updated to CallManager release 4.1
  • Learn how to deploy and manage a CallManager solution
  • Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
  • Gain a full understanding of how CallManager manages media resources and processes information for conferencing, transcoding, annunciation, and more
  • Learn detailed information about North American and international dial plans, trunk and station devices, media resources, and much more 

Cisco CallManager Fundamentals, Second Edition, provides examples and reference information about Cisco® CallManager, the call-processing component of the Cisco IP Communications solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems® can understand the role each component plays and how they interrelate.


This book is the perfect resource to supplement your understanding of CallManager. You’ll learn detailed information about dial plan management and call routing, hardware and software components, media processing, call detail records, system management and monitoring, and the history of CallManager. The authors, all members of the original team that developed and implemented the CallManager software and documentation from its early stages, also provide a list of features and Cisco solutions that integrate with CallManager.


This second edition of Cisco CallManager Fundamentals covers software releases through release 4.1. With this book, you will gain a deeper understanding of the system and find answers to questions not available in any other source.


This book is part of the Cisco Press® Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.






Table of Contents:




Chapter 1      Cisco CallManager Architecture      

Circuit-Switched Systems

Call Establishment in a Circuit-Switched Telephone System

Cisco IP Communications Networks   

CallManager History   

1994–Multimedia Manager   


2000–Cisco CallManager Release 3.0

2001–Cisco CallManager Release 3.1

2001–Cisco CallManager Release 3.2

2002–Cisco CallManager Release 3.3

2004–Cisco CallManager Release 4.0

2004–Cisco CallManager Release 4.1

Cisco-Certified Servers for Running Cisco IP Communications   

Windows 2000 and Tomcat Services on Cisco IP Communications Servers   

Client Devices That CallManager Supports   

Call Establishment in a Cisco IP Communications Network   

Cisco IP Communications Clustering   

Clustering and Reliability   

Database Clustering   

CallManager Clustering   

Device Redundancy   

Deployment of Servers Within a CallManager Cluster   

Enterprise Deployment of CallManager Clusters   

Network Topologies   

Single-Site Model   

Multiple-Site Model with Independent Call Processing   

Multiple-Site IP WAN Model with Distributed Call Processing   

Multiple-Site Model with Centralized Call Processing   

Combined Multiple-Site Model   

Quality of Service (QoS)   

Traffic Marking   


CallManager Locations-Based Call Admissions Control   

H.323 Gatekeeper   


Chapter 2      Call Routing    

The Three Responsibilities of Call Routing   

The Seven Fundamentals of Call Routing   

Route Patterns and Route Filters   


Dialing Behavior   

Example 1: Simple Call Routing

Example 2: Closest Match Routing

Example 3: Wildcards That Match Multiple Digits

Overlapped Sending and Non-North American Numbering Plans

Dialing Behavior Refinements

Urgent Route Patterns

Outside Dial Tone

Call Classification

MLPP Precedence   

The Route/Block Flag   

Forced Authorization Codes and Client Matter Codes   

Other Wildcards (@ and .)   

@ Wildcard   

. Wildcard   

Route Filters   



Route Filter Operation   

Useful Route Filters for the North American Numbering Plan   

Block Calls Where the User Has Selected a Long Distance Carrier   

Block International Calls   

Route Just Local Numbers   

Metro Dialing   

Route Toll-Free Numbers   

Eliminate Interdigit Timing Between 7-Digit and 10-Digit Patterns   

Block 900 Numbers   

Dialing Transformations   

When CallManager Can Apply Dialing Transformations   

About Device Types That CallManager Supports   

About Masks   

About Name and Line Presentation   

Dialing Transformation-Related Service Parameters   

Calling Party Number Screening Indicator   

Matching Calling Party Number With Attendant Flag   

Overlap Receiving Flag for PRI   

Strip # from Called Party Number   

Unknown Caller ID, UnknownCallerIDFlag, and UnknownCallerIDText   

Numbering Plan Info   

Transformations on the Originating Device   

External Phone Number Mask   

Prefix Digits   

Expected Digits and Num Digits   

Attendant DN   

Significant Digits   

Transformations in Translation Patterns, Route Patterns, and Route Lists   

Called Party Transformations   

Digit Discarding Instructions   

Called Party Transformation Mask   

Prefix Digits   

Calling Party Transformations   

Use External Phone Number Mask Check Box   

Calling Party Transformation Mask   

Prefix Digits   

Transformations on the Terminating Device   

Caller ID DN   

Calling Party Selection   

Calling Line ID Presentation   

Called Party IE Number Type   

Calling Party IE Number Type   

Called Numbering Plan   

Calling Numbering Plan   

Number of Digits to Strip   

Display IE Delivery   

Redirecting Number IE Delivery   

Translation Patterns   

Security Desk and Operator Functionality   

Hotline Functionality   

Extension Mapping from the Public to the Private Network   

Insertion of Access Codes in the Received Calls and Missed Calls Menus of Cisco IP Phones   

Multiple-Tenant Applications   

Extension Mapping for Multiple Tenants   

Calls Between Tenants   

Call Hunting Constructs   

Hunt Lists and Line Groups   

Line Groups   

Hunt Lists   

Hunt Pilots   

Route Lists and Route Groups   

Route List and Group Operation   

Assigning Gateways to Route Groups and Route Groups to Route Lists   

Assigning Gateways to Route Groups   

Assigning Route Groups to Route Lists   

Route-Based Calling and Called Party Transformations   

QSIG and Non-QSIG Route Lists   

Calling Search Spaces and Partitions   

Calling Search Space and Partitions Analogy   

Calling Search Space and Partition Operation   

Calling Search Space and Partitions Example   

Calling Search Spaces on Line and on Station   

Call Forwarding Calling Search Spaces   

Calling Search Spaces Interaction with Unified Messaging Systems   

About Cisco Messaging Interface (CMI)   

About Non-SMDI-Based Unified Messaging Systems   

Delivering the Correct Mailbox Number to Unified Messaging   

Message Waiting Indicator   

Time-of-Day Routing   

QSIG Calling Search Spaces   

Case Studies   

Routing by Class of Calling User   

User-Restriction Configuration Process   

Routing by Geographic Location (or What the External Route Plan Wizard Builds)   

Geographical Routing Problem Description   

Outbound dialing   

Route Group and Route List Creation   

Route Filter Creation and Route Pattern Assignment   

Applying Calling and Called Party Transformations   

Calling Search Space Creation, Calling Search Space Assignment, and Ph


Inbound Dialing   

Define Translation Patterns   

Define and Assign Inbound Calling Search Spaces   

Geographical Routing Summary   

Miscellaneous Solutions   

Insertion of Access Codes in the Placed Calls Menu of Cisco IP Phones   

Automatic Rerouting of Calls when Call Admission Control Fails   

One-to-One Station-to-Trunk Mapping   

Fallback Routing to Another PBX   

Multiple Call Appearances   

Enhanced 911 Support   

International Numbering Plans   

File Format   

International Dial Plans   


Cisco CallManager Dialed Number Analyzer    

CallManager Applies Outside Dial Tone Too Late   

CallManager Applies Outside Dial Tone Too Early   

Seven-Digit Calls to the North American PSTN Wait 10 Seconds Before Routing   

Phone A Can Call Phone B, but Not Vice Versa   

Route Pattern 9 XXX XXXX and Route Pattern 9.@ Are Defined, but CallManager Ne

Selects Route Pattern 9 XXX XXXX   

Digit Discarding Instructions on a Route Pattern Are Defined, but the Digit Discard

Instructions Are Not Taking Effect   

CPU Usage on a CallManager Server Rises to 100 Percent, Memory Usage Escalates,

Ultimately CallManager Restarts   


Chapter 3      Station Devices    

Definition of Station Devices   

Overview of Station Device Features Supported by CallManager   

User/Station Distinction   

Line Appearance Model   

Shared Line Examples   

Shared Line for Small Support Group   

Shared Line for Executive Support   

Station Features   

Distinctive Ring per Line   

Change Ring Settings   

Block Calling ID on a Per-Call Basis   

Malicious Call Identification   



Direct Transfer   


Service URLs/Speed Dials   

Abbreviated Dialing (AbbrDial)   

Dropping Conference Participants   

Configurable Display of Forwarded Call Information   

Configurable Text Label per Line   

Alerting Name   

Auto Answer   

Media Termination at Route Points   

Overview of Station Devices Supported by CallManager   

Role of CallManager for Stations   

SCCP Overview   

Computer Telephony Integration (CTI) Overview   

H.323 Endpoint Overview   

SCCP Station Devices   

Cisco IP Phones   

Cisco IP Phone 7902G   

Cisco IP Phone 7905G   

Cisco IP Phone 7912G   

Cisco Wireless IP Phone 7920   

Cisco IP Phones 7940G, 7941G, 7960G, 7961G, 7970G, and 7971G-GE   

Cisco IP Phone 7914 Expansion Module   

Cisco IP Phone Conference Station 7936   

Cisco IP Phone 7985G   

Cisco IP Communicator   

Cisco IP Phone Registration   

Cisco IP Phone Security   


Device Identity and Configuration File Security   

Media Privacy   

Call Signaling   

Cisco IP Phone Services   

Overview of Cisco IP Phone Services   

Phone-Supported XML Objects   

Cisco VT Advantage   

Computer Telephony Interface (CTI) Devices   

CTI Application Architecture Overview   

Application Layers External to CallManager   



CTI Layer   

H.323 Endpoint Devices