Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, 2/e (Paperback)

The definitive, up-to-date guide to planning, configuring, and administering Cisco call processing and voice messaging.

This book brings together all the hands-on knowledge you need to successfully configure and administer Cisco’s flagship IP voice systems, including Cisco Unified Communications Manager (CUCM), Unity, and Unity Connection. Fully updated for the new CUCM, Unity, and Unity Connection, version 8, it presents step-by-step procedures for every common and complex task that installers, integrators, and administrators will encounter.

Long-time Cisco voice implementer and instructor David Bateman begins with clear, well-organized explanations of Cisco Voice over IP technology, including its key functions and devices. Next, he guides you through preparation and deployment, including configuring CUCM for maximum performance, removing DNS dependencies, defining enterprise parameters, configuring regions, and enforcing security.

The author presents quick access, step-by-step solutions for dozens of post-deployment tasks, each with thorough instructions and cross-references to prerequisite tasks wherever needed. He demonstrates how to integrate features to create more powerful IP voice systems, thoroughly introduces Cisco’s new management interface, and provides extensive coverage of the latest feature enhancements.

David Bateman is a certified Cisco instructor, CCNA, and director of curriculum development for Skyline-ATS. He has 20+ years of internetworking experience, including more than a decade as a senior LAN/WAN engineer in networks serving up to 5,000 users. He then ran the business operations of a technical services company while maintaining his existing networking client base. David has taught and implemented Cisco voice technologies since 2000. He authored this book’s first edition, and co-authored CCNA Voice Exam Cram.  

• Establish a foundation for CUCM: configure services, set enterprise parameters, register devices, and more
• Add gateways and client devices
• Create dial plans, including route patterns, route lists, route groups, CTI route points, translation patterns, and route filters
• Configure Class of Service (CoS) and Call Admission Control
• Implement IP phone service, media resources, and Extension Mobility
• Prepare to deploy Unity/Connection: verify integration; define system parameters; and create templates, distribution lists, and CoS
• Add, import, and manage users
• Make the most of Unity/Connection call management, from basic auto-attendant to advanced routing rules and audio-text
• Integrate legacy voicemail systems
• Master Unity/Connection’s key administrative tools and utilities
• Use time-of-day routing, call queuing, and other advanced features

This IP communications book is part of the Cisco Press® Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies, plan and design converged networks, and implement network solutions for increased productivity.

這本書是一本全面且最新的指南，提供規劃、配置和管理思科呼叫處理和語音訊息的知識。

本書匯集了所有實用的知識，讓您成功配置和管理思科旗艦IP語音系統，包括思科統一通信管理器（CUCM）、Unity和Unity Connection。全面更新至新版CUCM、Unity和Unity Connection 8，提供了安裝者、整合者和管理者在每個常見和複雜任務中所需的逐步操作程序。

長期從事思科語音實施和教學的David Bateman首先清晰而有組織地解釋了思科IP語音技術，包括其關鍵功能和設備。接下來，他引導您進行準備和部署，包括配置CUCM以達到最佳性能，消除DNS相依性，定義企業參數，配置區域並強制執行安全性。

作者提供了快速訪問的逐步解決方案，用於數十個部署後的任務，每個任務都有詳細的說明和必要任務的交叉參考。他演示了如何整合功能以創建更強大的IP語音系統，全面介紹了思科的新管理界面，並廣泛介紹了最新的功能增強。

David Bateman是一位經過認證的思科教師、CCNA和Skyline-ATS的課程開發總監。他擁有20多年的互聯網工作經驗，其中十多年擔任高達5,000個用戶的高級局域網/廣域網工程師。在維持現有的網絡客戶群的同時，他還經營一家技術服務公司的業務運營。David自2000年以來一直教授和實施思科語音技術。他撰寫了本書的第一版，並共同撰寫了CCNA Voice考試指南。

本書提供了以下幾個方面的基礎建設：配置服務、設置企業參數、註冊設備等。還介紹了添加網關和客戶設備、創建撥號計劃（包括路由模式、路由列表、路由組、CTI路由點、轉換模式和路由過濾器）、配置服務等。還包括了Unity/Connection的部署準備，如驗證整合、定義系統參數以及創建模板、分發列表和CoS。此外，還介紹了Unity/Connection的關鍵管理工具和實用程序，以及時間路由、呼叫排隊和其他高級功能的使用。

這本IP通信書是思科出版社的網絡技術系列的一部分。思科出版社的IP通信書籍幫助網絡專業人士了解語音和IP電話技術，規劃和設計融合網絡，實施網絡解決方案以提高生產力。