The Road to IP Telephony : How Cisco Systems Migrated from PBX to IP Telephony
暫譯: 通往IP電話的道路:思科系統如何從PBX轉型為IP電話

Stephanie Carhee, Cisco Systems

  • 出版商: Cisco Press
  • 出版日期: 2004-07-08
  • 售價: $1,870
  • 貴賓價: 9.5$1,777
  • 語言: 英文
  • 頁數: 408
  • 裝訂: Paperback
  • ISBN: 1587200880
  • ISBN-13: 9781587200885
  • 相關分類: Cisco
  • 已絕版

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Description:

A complete IP Telephony migration planning guide

Includes Steps to Success Poster

  • It's everyone's "must have." This is a reference book for the entire project team who works on the deployment of an IP Telephony solution.
  • Take advantage of best practices. Includes more than 200 best practices, lessons learned, and tips for getting you through your IP Telephony deployment successfully.
  • Minimize risk and learn from the mistakes of others. Read the list of the top 10 things that can go wrong during an IP Telephony deployment.
  • Ask the right questions. Get the project team thinking and collaborating together with Stephanie's "Checklist of Questions to Ask the Project Team."
  • Use proven planning tools. Work from sample checklists, templates, project plans, and workflow documents to guide your planning process.
  • Keep the Steps to Success on the minds of your project team. Use the enclosed poster, which illustrates every major step associated with an IP Telephony deployment.

There is no better path to the successful implementation of a new technology than to follow in the experienced footsteps of an organization that has already been there. The Road to IP Telephony tells you how Cisco Systems successfully moved its own organization to a converged, enterprise-wide network. You will learn the implementation and operational processes, what worked, what didn't work, and how to develop your own successful methodology. After presenting this topic to hundreds of Cisco customers, including Fortune 500 companies, Stephanie Carhee consistently encountered the same question, "If I decide to move to IP Telephony, where do I begin and what can I do to ensure that I do it right the first time?" Although the needs of every enterprise are different, some things are universal; planning, communication, teamwork, and understanding your user's requirements are as important as technical expertise. The Road to IP Telephony shares with you everything you need to know about managing your deployment. It starts with where to begin, including what needs to be addressed before you even begin the planning process, to building your project team. Key best practices are also offered to help you set the project's pace and schedule, get your users on board, identify a migration strategy, develop a services and support strategy, and work toward the final PBX decommission.

"Cisco IT wants to share its implementation experience with Cisco customers and partners to aide in the deployment practices of new Cisco technologies. While conducting our own company-wide cutover, we learned a great deal about what to do and what not to do. This book shares our experiences."
-Brad Boston, Senior Vice President and Chief Information Officer,
Cisco Systems, Inc.

This volume is in the Network Business Series offered by Cisco Press. Books in this series provide IT executives, decision makers, and networking professionals with pertinent information on today's most important technologies and business strategies.

 

Table of Contents:

Foreword.

Introduction.

1. A Cisco Evolution.

Operational Benefits of Cisco IP Telephony. ROI. Where It All Started. Cisco Architecture in the Beginning. Cisco Architecture Evolution. Summary.

2. Before You Begin.

Importance of a Cross-Functional Team. AVVID Tiger Team. The Four Project Tracks. Executive Management Sponsorship. Managing Change. Where Do You Begin? The Engineering Story. CallManager Today. Resources. Summary. Appendix 2-A: AVVID Tiger Team Roles and Responsibilities. Appendix 2-B: Project Planning Flowchart. Appendix 2-C: Voice of the Client Survey. Appendix 2-D: General Preimplementation Considerations Checklist.


3. The Migration Strategy.

Hold Planning Workshop. A Phased Approach. Optimize Project Pace and Schedule. The Communication Plan. Identify Business-Critical Phone Users. Converting "Executive Row". User Training. Identify Operational Policy Changes. The Good, the Bad, and the Ugly. Resources. Summary. Appendix 3-A: Planning Workshop Template. Appendix 3-B: Sample Users Conversion Notice. Appendix 3-C: Phone Configuration Template. Appendix 3-D: Executive Row Checklist. Appendix 3-E: User Frequently Asked Questions.


4. Implementation.

Planning the Implementation: Steps to Success. Preparing the WAN. Provisioning the VLAN. Connecting to Voice Mail. Site Survey. The Implementation. Customer Service. Resources. Summary. Appendix 4-A: Project Planning Flowchart. Appendix 4-B: Implementation Planning Template. Appendix 4-C: Site Survey Template. Appendix 4-D: LAN Upgrade Test Procedures. Appendix 4-E: Implementation Checklist. Appendix 4-F: Retrofit Implementation Guide. Appendix 4-G: Cisco IP Phone Test Procedure. Appendix 4-H: IP Telephony Retrofit Efficiency Report. Appendix 4-I: IP Telephony Retrofit Project Gantt Chart. Appendix 4-J: Sample Project Plan. Appendix 4-K: Sample Project Schedule. Appendix 4-L: Project Risk Assessment Table.


5. Day 2 Handoff and Support.

In Mike's Own Words… The Support Team. The Support Process. The Support Tools. Power Backup. Serviceability-Five 9s. Support Frequently Asked Questions. Resources. Summary. Appendix 5-B: Cisco CallManager 3.2 Software Upgrade Checklist.


6. Final Piece of the Conversion.

But We're Not Done Yet. Change Management. Software Upgrades. Disaster Recovery. PBX Lease Returns. Vendor Rules of Engagement. Nonleased Equipment Disposal. Retrofit Cleanup. Preparing Your Network for the Future. Operate Phase. Optimize Phase. Cisco IP Communications Services and Support Programs. Lessons Learned. Resources. Summary.


7. Moving Forward: Continuing to Be Cisco's First and Best Customer.

Looking Back and Moving Forward. PBX Removal Complete. Cisco IP Contact Center Migration. Cisco Wireless LAN Migration. Maintaining Five-9s on the New Network. Cisco Unity Voice Mail Migration. Conclusion. Appendix 7-A: Stephanie's Checklist of Questions to Ask the Project Team.


Appendix A: Customer Concerns.

Glossary.

Index.

商品描述(中文翻譯)

描述:


完整的 IP 語音電話遷移規劃指南


包含成功步驟海報



  • 這是每個人必備的參考書,適用於整個專案團隊,協助部署 IP 語音電話解決方案。

  • 利用最佳實踐。包含超過 200 條最佳實踐、經驗教訓和提示,幫助您成功完成 IP 語音電話的部署。

  • 最小化風險,從他人的錯誤中學習。閱讀在 IP 語音電話部署過程中可能出現的前 10 件錯誤的清單。

  • 提出正確的問題。讓專案團隊思考並協作,使用 Stephanie 的「專案團隊提問清單」。

  • 使用經過驗證的規劃工具。利用範本清單、範本、專案計劃和工作流程文件來指導您的規劃過程。

  • 讓成功步驟時刻在專案團隊的腦海中。使用隨附的海報,該海報說明了與 IP 語音電話部署相關的每個主要步驟。


沒有比跟隨已經成功實施新技術的組織的經驗更好的路徑了。通往 IP 語音電話的道路告訴您 Cisco 系統如何成功地將其組織轉移到一個融合的企業級網絡。您將學習實施和運營過程,什麼有效,什麼無效,以及如何開發自己的成功方法。在向數百位 Cisco 客戶(包括《財富》500 強公司)介紹這個主題後,Stephanie Carhee 一直遇到同樣的問題:「如果我決定轉向 IP 語音電話,我該從哪裡開始,如何確保第一次就做對?」雖然每個企業的需求各不相同,但有些事情是普遍的;規劃、溝通、團隊合作和理解用戶需求與技術專業知識同樣重要。通往 IP 語音電話的道路與您分享有關管理部署所需了解的一切。它從開始的地方開始,包括在您開始規劃過程之前需要解決的問題,以及建立您的專案團隊。還提供了關鍵的最佳實踐,幫助您設定專案的步伐和時間表,讓用戶參與,確定遷移策略,制定服務和支持策略,並朝著最終的 PBX 停用邁進。


「Cisco IT 希望與 Cisco 客戶和合作夥伴分享其實施經驗,以協助新 Cisco 技術的部署實踐。在進行我們自己的公司範圍內的切換時,我們學到了很多關於該做什麼和不該做什麼的知識。本書分享了我們的經驗。」
-Brad Boston,高級副總裁兼首席資訊官,
Cisco Systems, Inc.


本書是 Cisco Press 提供的網絡商業系列之一。本系列的書籍為 IT 高管、決策者和網絡專業人士提供有關當今最重要技術和商業策略的相關資訊。


 


目錄:


前言。

導言。

1. Cisco 的演變。



Cisco IP 語音電話的運營效益。投資回報率。起源。最初的 Cisco 架構。Cisco 架構的演變。總結。


2. 在您開始之前。



跨功能團隊的重要性。AVVID 龍虎隊。四個專案軌道。高層管理贊助。變更管理。您該從哪裡開始?工程故事。當前的 CallManager。資源。總結。附錄 2-A:AVVID 龍虎隊角色與責任。附錄 2-B:專案規劃流程圖。附錄 2-C:客戶聲音調查。附錄 2-D:一般前期實施考量清單。



3. 遷移策略。



舉辦規劃研討會。分階段方法。優化專案步伐和時間表。溝通計劃。識別業務關鍵電話用戶。轉換「高層區」。用戶培訓。識別運營政策變更。好、壞和醜。資源。總結。附錄 3-A:規劃研討會範本。附錄 3-B:用戶轉換通知範本。附錄 3-C:電話配置範本。附錄 3-D:高層區檢查清單。附錄 3-E:用戶常見問題。



4. 實施。



實施規劃:成功步驟。準備 WAN。配置 VLAN。連接語音信箱。現場調查。實施。客戶服務。資源。總結。附錄 4-A:專案規劃流程圖。附錄 4-B:實施規劃範本。附錄 4-C:現場調查範本。附錄 4-D:LAN 升級測試程序。附錄 4-E:實施檢查清單。附錄 4-F:改裝實施指南。附錄 4-G:Cisco IP 電話測試程序。附錄 4-H:IP 語音電話改裝效率報告。附錄 4-I:IP 語音電話改裝專案甘特圖。附錄 4-J:專案計劃範本。附錄 4-K:專案時間表範本。附錄 4-L:專案風險評估表。



5. 第二天的交接與支持。



Mike 的親身經歷……支持團隊。支持過程。支持工具。電源備份。可服務性-五個九。支持常見問題。資源。總結。附錄 5-B:Cisco CallManager 3.2 軟體升級檢查清單。



6. 轉換的最後一部分。



但我們還沒有完成。變更管理。軟體升級。災難恢復。PBX 租約歸還。供應商參與規則。非租賃設備處理。改裝清理。為未來準備您的網絡。運行階段。優化階段。Cisco IP 通訊服務和支持計劃。經驗教訓。資源。總結。



7. 向前邁進:繼續成為 Cisco 的第一和最佳客戶。



回顧與展望。PBX 移除完成。Cisco IP 聯絡中心遷移。Cisco 無線 LAN 遷移。在新網絡上維持五個九。Cisco Unity 語音信箱遷移。結論。附錄 7-A:Stephanie 的專案團隊提問清單。



附錄 A:客戶關注事項。

術語表。

索引。