Learning ServiceNow

Key Features

• Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions
• Build core administration, management, and maintenance skills with IT service management and IT operations management
• Improve your workflow efficiency by designing and creating responsive and automated workflows

Book Description

This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.

We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization.

What you will learn

• Acquire and configure your own free personal developer instance of ServiceNow
• Read (and write!) clear, effective requirements for ServiceNow development
• Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
• Know how to troubleshoot when things go wrong using debugging tools
• Discover developer “tips and tricks”
• Pick up great

《主要特點》

- 通過遵循逐步實用指南，充分利用ServiceNow的功能，實現IT運營的改進服務管理和卓越結果。
- 通過IT服務管理和IT運營管理，建立核心管理和維護技能。
- 通過設計和創建響應和自動化的工作流程，提高工作流程效率。

《書籍描述》

本書將向您展示如何在實際世界中運用重要的ServiceNow功能。我們將介紹管理和自動化IT服務的關鍵概念和示例，並幫助您建立堅實的基礎。我們將演示如何在ServiceNow中有效實施各種系統配置。我們將向您展示如何配置和管理您的實例，然後轉向構建強大的用戶界面和創建強大的工作流程。

我們還涵蓋了ServiceNow的其他關鍵元素，如警報和通知、安全性、報告和自定義開發。您將學習如何改進您的業務工作流程、流程和運營效率。通過閱讀本書，您將能夠在組織內成功配置和管理ServiceNow。

《您將學到什麼》

- 獲取並配置您自己的免費個人開發者實例的ServiceNow。
- 閱讀（並撰寫！）清晰、有效的ServiceNow開發需求。
- 避免可能嚴重影響未來進展和可升級性的常見問題和錯誤。
- 知道如何使用調試工具進行故障排除。
- 發現開發者的「技巧和訣竅」。
- 學習到很棒的技巧。