Empowering Organizations with Power Virtual Agents: A practical guide to building intelligent chatbots with Microsoft Power Platform (Paperback)

Tarla, Nicolae

  • 出版商: Packt Publishing
  • 出版日期: 2021-08-13
  • 售價: $1,540
  • 貴賓價: 9.5$1,463
  • 語言: 英文
  • 頁數: 246
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1801074747
  • ISBN-13: 9781801074742
  • 相關分類: ChatbotGAN 生成對抗網絡
  • 立即出貨 (庫存=1)

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商品描述

Unleash the capabilities of Power Virtual Agents to provide actionable insights to your customers and employees using automated chatbot solutions

 

Key Features:

  • Provide instant customer support on your webpages using Power Virtual Agents
  • Discover tips and techniques for the governance, administration, and deployment of chatbots
  • Build conversational solutions for your web apps, public portals, and Teams environment

 

Book Description:

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support.

 

Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization's public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers.

 

By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.

 

What You Will Learn:

  • Get to grips with Power Virtual Agents and understand the license requirement for using it
  • Deploy bots on public websites or web pages
  • Create conversational solutions for your organization using Microsoft Teams
  • Explore best practices for governance that are essential for implementing Power Virtual Agents
  • Explore different business scenarios for implementing Power Virtual Agents
  • Understand the integration between Power Virtual Agents and Microsoft Power Platform

 

Who this book is for:

This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.

商品描述(中文翻譯)

發揮 Power Virtual Agents 的能力,使用自動化聊天機器人解決方案為客戶和員工提供可行的見解

主要特點:
- 使用 Power Virtual Agents 在您的網頁上提供即時客戶支援
- 探索管理、行政和部署聊天機器人的技巧和技術
- 為您的網絡應用程序、公共門戶和 Teams 環境構建對話解決方案

書籍描述:
Power Virtual Agents 是 Microsoft 在 Power Platform 下發布的一組技術。它允許非開發人員使用對話界面創建解決方案,自動化客戶互動並提供服務,從而減輕提供此類支援的一線人員的壓力。

《使用 Power Virtual Agents 授權組織》是一本指南,用於構建可以部署以處理前台服務的聊天機器人,而無需編寫代碼。本書以場景為基礎的方法來實施機器人服務和自動化,以為組織內部員工和外部客戶提供服務。您將了解 Power Virtual Agents 中可用的功能,以創建可以集成到組織的公共網站以及特定網頁中的機器人。接下來,您將了解如何構建機器人並將其集成到內部用戶的 Teams 環境中。隨著進展,您將探索實施自動化代理(機器人)的完整示例,這些示例可以部署在與外部客戶互動的網站上。

通過閱讀本 Power Virtual Agents 聊天機器人書籍,您將實施多個場景,以滿足外部客戶對信息的請求,創建場景以幫助內部用戶檢索相關信息,並以自動對話方式處理這些信息。

您將學到什麼:
- 瞭解 Power Virtual Agents,並了解使用它的授權要求
- 在公共網站或網頁上部署機器人
- 使用 Microsoft Teams 為組織創建對話解決方案
- 探索實施 Power Virtual Agents 所必需的治理最佳實踐
- 探索實施 Power Virtual Agents 的不同業務場景
- 瞭解 Power Virtual Agents 和 Microsoft Power Platform 之間的集成

本書適合對自動化流程、減輕一線代理人工作負荷並為員工和客戶提供可行結果感興趣的組織代表。商業專業人士、公民開發人員和功能顧問也會發現本書有用。熟悉現代工作場所和 Dynamics 365 產品系列將有所幫助。對 Power Platform 及其主要模塊的初級知識將有助於更有效地理解本書中涵蓋的概念。