Management of Change in Water Companies: In Search of Sustainability and Excellence (Paperback)

Management of Change in Water Companies tells real stories of real water companies that went through processes of change and achieved their best results ever in just a few years. It reflects the personal experience of the author from leading processes of change in five different water supply/sewage companies, between 10 and 120 years old and serving from 200,000 to 4,000,000 people. This practical and effective book shows: how to change, modernize and make profitable old-fashioned organizations, how to reduce water loss and promote efficiency in water companies, how to use the savings to rehabilitate and expand infrastructure without increasing tariffs, how to deal with overstaffing, how to plan, finance, build and maintain infrastructure, how to introduce innovation, how to motivate people, how to deal with clients, regulators, unions, shareholders, politicians and the press how to achieve sustainability. The case studies provide for instance, how to halve water losses in less than a year mostly with management measurements and very little investment, how to bring water losses from over 50% to below 20% in six years, how to use the savings from water loss reduction to build a new wastewater system without increasing tariffs, how to connect 100,000 existing buildings to a new sewage system in 4 years and how to get millions of people walking along the banks of rehabilitated urban creeks, rivers and beaches. The book presents case studies, management theory, comparative analysis of situations reported in the literature and the personal experience of an author who has lead a number of successful processes of change in different water companies. Management of Change in Water Companies is essential reading for water utility managers, national and local governments responsible for water policy as well as those concerned with the management of change and risk management. It is also useful to readers interested in the areas of pollution control, energy savings and water losses, and stream / beach / river restoration. Joaquim Pocas Martins is Professor at the Faculty of Engineering of the University of Porto, Portugal, and provides excellent courses on the management of change in water companies world-wide.

《水務公司的變革管理》講述了真實的水務公司在經歷變革過程並在短短幾年內取得最佳成果的真實故事。這本書反映了作者在五家不同年齡和服務人口從20萬到400萬的供水/污水公司中領導變革過程的個人經驗。這本實用而有效的書籍展示了以下內容：如何改變、現代化並使老式組織盈利，如何減少水損並提高水務公司的效率，如何利用節省的資金進行基礎設施的修復和擴建而不增加費用，如何應對人員過剩，如何規劃、融資、建設和維護基礎設施，如何引入創新，如何激勵人們，如何應對客戶、監管機構、工會、股東、政治家和媒體，以及如何實現可持續性。案例研究提供了一些實例，例如如何在不到一年的時間內通過管理措施和少量投資將水損減少一半，如何在六年內將水損從超過50％降至20％以下，如何利用節省的水損資金建設新的污水系統而不增加費用，如何在4年內將10萬棟現有建築物連接到新的污水系統，以及如何讓數百萬人沿著修復的城市小溪、河流和海灘散步。本書提供了案例研究、管理理論、對文獻中報告的情況的比較分析以及作者在不同水務公司領導成功變革過程的個人經驗。《水務公司的變革管理》是供水公用事業經理、負責水政策的國家和地方政府以及關注變革管理和風險管理的人士必讀的書籍。對於對污染控制、節能和水損以及溪流/海灘/河流修復領域感興趣的讀者也很有用。Joaquim Pocas Martins是葡萄牙波爾圖大學工程學院的教授，並在全球范圍內提供關於水務公司變革管理的優秀課程。