IT Service Management: A Guide for ITIL Foundation Exam Candidates, 2/e (Paperback)

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

ITIL®和IT服務管理在全球已經成功實踐了20多年。ITIL®是一個IT服務管理框架，提供最佳管理實踐以滿足ISO/IEC 20k的要求。本指南介紹了ITIL®給基礎考試的候選人以及希望獲得實際IT服務管理理解的人。這個新版本與ITIL®的2011年更新相容。它包括以下額外的流程：業務關係管理；設計協調；IT服務策略管理；過渡計劃和支援。這是一個經過ITIL®授權的產品。