Customer Value Starvation Can Kill: Prevention and Cure
Mahajan, Gautam, Vieira, Walter
- 出版商: Business Expert Press
- 出版日期: 2021-03-01
- 售價: $1,390
- 貴賓價: 9.5 折 $1,321
- 語言: 英文
- 頁數: 150
- 裝訂: Quality Paper - also called trade paper
- ISBN: 1952538580
- ISBN-13: 9781952538582
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相關分類:
行銷/網路行銷 Marketing
海外代購書籍(需單獨結帳)
相關主題
商品描述
Customer value starvation is a common disease in companies, both small and large - which is difficult to diagnose. It is a silent killer, like many cancers. By the time it is diagnosed, it is generally late, sometimes, too late
Mahajan and Vieira have put their expertise together to show how companies overlook value starvation. This causes irritation and frustration to customers in their interaction with the company and its personnel - in person, on telephone, net or mail.
The book identifies customer DNA (Do Not Annoy) factors, and suggests how to minimize complaints; ensure customer loyalty; and long term company profitability and success. Philip Kotler, the world's guru on marketing, said, "This book will help you think freshly about your business mission and success."
Seven well-known experts on the subject like Shep Hyken have contributed to this book. Read Customer Value Starvation Can Kill, and make life easier for your customers and yourself, and win in the marketplace
