Applying ITSM: A Real world ITSM implementation
Ahmed Hussein
- 出版商: W. W. Norton
- 出版日期: 2018-03-19
- 售價: $830
- 貴賓價: 9.5 折 $789
- 語言: 英文
- 頁數: 172
- 裝訂: Paperback
- ISBN: 1983651559
- ISBN-13: 9781983651557
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商品描述
This book is a practical -Technology independent- guidance, this book will guide you on:
- How To build your ITSM business case.
- Business process Strategy analysis, Process planning, design and improvement based on Process Model.
- Document the current systems and Draw Process Workflow model.
- Building CMDB and Change Management Process.
- Transform and optimize your operation.
- Assess the process maturity.
- How to build a team, change the organization and overcome resistance.
