Applying ITSM: A Real world ITSM implementation

Ahmed Hussein

  • 出版商: W. W. Norton
  • 出版日期: 2018-03-19
  • 售價: $650
  • 貴賓價: 9.5$618
  • 語言: 英文
  • 頁數: 172
  • 裝訂: Paperback
  • ISBN: 1983651559
  • ISBN-13: 9781983651557
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商品描述

This book is a practical -Technology independent- guidance, this book will guide you on:

  • How To build your ITSM business case.
  • Business process Strategy analysis, Process planning, design and improvement based on Process Model.
  • Document the current systems and Draw Process Workflow model.
  • Building CMDB and Change Management Process.
  • Transform and optimize your operation.
  • Assess the process maturity.
  • How to build a team, change the organization and overcome resistance.