Big Data and Blockchain for Service Operations Management
暫譯: 大數據與區塊鏈在服務運營管理中的應用

本書旨在提供必要的背景知識，以便於從事大數據區塊鏈的工作，通過介紹一些在服務運營中的新穎應用，來惠及學術界和有興趣的實務工作者，並造福社會、產業、學術界和政府。本書展示了多個行業中的應用，意在涵蓋大數據和區塊鏈的理論、研究、開發及應用，這些內容嵌入於數學、工程、計算機科學、物理學、經濟學、商業、管理和生命科學等領域，以協助服務運營管理。

Ali Emrouznejad is a Professor and Chair in Business Analytics at Surrey Business School, University of Surrey, UK. His areas of research interest include performance measurement and management, efficiency and productivity analysis as well as big data and data mining. Dr. Emrouznejad is editor of Annals of Operations Research, department / associate/guest editor or member of editorial board in number of other journals including European journal of Operational Research, OR Spectrum, Journal of Operational Research Society, IMA journal of Management Mathematics, Socio-Economic Planning Sciences, RAIRO - Operations Research. He has published over 200 articles in top ranked journals. Prof Emrouznejad is author / editor of several books including (1) "Applied Operational Research with SAS" (CRC Taylor & Francis), (2) "Big Data Optimization" (Springer), (3) "Performance Measurement with Fuzzy Data Envelopment Analysis" (Springer), (4) "Big Data for Greater Good" (Springer), (5) "Managing Service Productivity" (Springer), (6) "Fuzzy Analytics Hierarchy Process" (CRC Taylor & Francis), and (7) "Handbook of Research on Strategic Performance Management and Measurement" (IGI Global). He is also co-founder of Performance Improvement Management Software (PIM-DEA).

Vincent Charles, PhD, PDRF, FRSS, FPPBA, MIScT, is a Full Professor and the Director of the Center for Value Chain Innovation at CENTRUM Católica Graduate Business School, PUCP, Lima, Peru. He is a Co-Founder and the Chief Analytics Officer at Anthrolytics Ltd., UK. He holds multiple visiting professorship positions across the Globe. He is an experienced researcher in the fields of artificial intelligence, (big) data science, and OR/MS. He has more than two decades of teaching, research, and consultancy experience, having been a full professor and director of research for more than a decade in triple-crown business schools. He holds Executive Certificates from the MIT, HBS, and IE Business School. He has published over 150 research outputs and is a recipient of many international academic honours and awards. AWS Certified Cloud Practitioner, AWS Accredited Educator, Certified Six Sigma Black Belt, and Advance HE Certified External Examiner, UK. He is an Associate Editor for the Journal of the Operational Research Society, Expert Systems with Applications, Machine Learning with Applications, Intelligent Systems with Applications, and Decision Analytics Journal, as well as an Area Editor for the International Journal of Business and Emerging Markets.

阿里·艾姆魯茲尼亞德是英國薩里大學商學院商業分析的教授及系主任。他的研究興趣包括績效衡量與管理、效率與生產力分析，以及大數據與資料探勘。艾姆魯茲尼亞德博士是《運籌學年鑑》的編輯，並在多本期刊中擔任部門編輯、協編或編輯委員會成員，包括《歐洲運籌學期刊》、《OR Spectrum》、《運籌學會期刊》、《IMA管理數學期刊》、《社會經濟規劃科學》和《RAIRO - 運籌學》。他在頂尖期刊上發表了超過200篇文章。艾姆魯茲尼亞德教授是幾本書的作者/編輯，包括 (1) '應用運籌學與SAS' (CRC Taylor & Francis)、(2) '大數據優化' (Springer)、(3) '模糊資料包絡分析的績效衡量' (Springer)、(4) '為更大善良的大數據' (Springer)、(5) '服務生產力管理' (Springer)、(6) '模糊分析層級過程' (CRC Taylor & Francis)，以及 (7) '戰略績效管理與衡量研究手冊' (IGI Global)。他也是績效改善管理軟體 (PIM-DEA) 的共同創辦人。

文森特·查爾斯，博士，PDRF，FRSS，FPPBA，MIScT，是秘魯天主教大學CENTRUM商學院的全職教授及價值鏈創新中心主任。他是英國Anthrolytics Ltd.的共同創辦人及首席分析官。他在全球多所大學擔任訪問教授。他在人工智慧、（大）數據科學和運籌學/管理科學領域擁有豐富的研究經驗。他擁有超過二十年的教學、研究和顧問經驗，曾在三冠商學院擔任全職教授及研究主任超過十年。他持有麻省理工學院、哈佛商學院及IE商學院的高階證書。他發表了超過150項研究成果，並獲得多項國際學術榮譽和獎項。他是AWS認證雲端從業人員、AWS認可教育者、六西格瑪黑帶認證及英國高等教育認證外部考官。他是《運籌學會期刊》、《應用專家系統》、《應用機器學習》、《應用智慧系統》和《決策分析期刊》的副編輯，以及《國際商業與新興市場期刊》的區域編輯。