相關主題
商品描述
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer-service provider relationships. The diverse readership and appeal are essential features of this book.
- Examines mediated institutional talk and impoliteness in the Slovenian language
- Covers mediated service interactions, such as requests and complaints across three different media
- Provides in-depth insights into communication within a contemporary business environment
商品描述(中文翻譯)
本書探討了語言（不）禮貌在特定的媒介化、以客戶為導向的環境中的應用。這是第一本在電話、電子郵件和社交媒體上進行此類研究的書籍。透過真實且自發的數據分析，本書提供了對獨特客戶服務環境的關鍵見解。書中研究了大型公共交通公司中的客戶與代理人如何進行交易服務及不禮貌行為。本書針對從事溝通、商業話語、（社會）語用學、互動研究及社交媒體互動的學者和實務工作者。對於應用語言學的學生及斯拉夫語言學者，特別是斯洛維尼亞語的學者，本書也具有很大的價值。這項跨媒介研究對於公共/私人機構反思其工作實踐也有助益，幫助他們改善現有的客戶服務提供者關係。本書的多樣讀者群和吸
作者簡介
Sara Orthaber holds a PhD in Linguistics from the University of Surrey. She is currently working as a lecturer, researcher and programme director at the Department of Translation Studies at the University of Maribor in Slovenia. Her research centres around im/politeness, the manifestation and negotiation of face and professional identity in workplace interactions, conflict, precarity and invisible work. She has published chapters and scholarly papers on face, im/politeness, morality, and conversational interaction.
作者簡介(中文翻譯)
薩拉·奧爾塔貝（Sara Orthaber）擁有薩里大學（University of Surrey）的語言學博士學位。她目前在斯洛文尼亞馬里博爾大學（University of Maribor）的翻譯研究系擔任講師、研究員及課程主任。她的研究主要集中在不禮貌/禮貌、在工作場所互動中面子和專業身份的表現與協商、衝突、不穩定性以及隱形工作。她已發表有關面子、不禮貌/禮貌、道德和對話互動的章節和學術論文。
