Non-Linguistic Analysis of Call Center Conversations (SpringerBriefs in Electrical and Computer Engineering)
暫譯: 呼叫中心對話的非語言分析（電機與計算機工程系列簡報）

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.