Implementing IT Processes: The Main 17 IT Processes and Directions for a Successful Implementation
暫譯: 實施IT流程：17個主要IT流程及成功實施的方向

Information Technology plays a major role in our society. Due to system integration and process automation, a company has to rely on performant information systems. To achieve this objective, it is important to have relevant IT processes in place on the one hand to ensure current operation and on the other hand to enable the successful introduction of new technologies. Once IT processes are defined and described, interrelations become visible, which allow to gain an appropriate level of maturity.