Service Science in Emerging Markets: Indonesia's Experience and Insights
暫譯: 新興市場的服務科學：印尼的經驗與洞察
Novani, Santi, Kijima, Kyoichi, Siallagan, Manahan
- 出版商: Springer
- 出版日期: 2026-05-29
- 售價: $8,470
- 貴賓價: 9.5 折 $8,046
- 語言: 英文
- 頁數: 343
- 裝訂: Hardcover - also called cloth, retail trade, or trade
- ISBN: 9819582156
- ISBN-13: 9789819582150
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相關分類:
管理與領導 Management-leadership
海外代購書籍(需單獨結帳)
相關主題
商品描述
This book delves deeply into the evolution of service science and its application to Indonesia, a country characterized by its agrarian and maritime identities, rich cultural tapestry, and huge physical geography. It investigates how these elements influence customer behaviors, the decision-making processes, and service perceptions, presenting both difficulties and possibilities for business, academia, and government to create value in this diversified context.
The book is the first to investigate how service science might be implemented within Indonesia's unique cultural and geographical environment, incorporating the country's special idea of gotong-royong (mutual cooperation) into the value co-creation framework. Unlike other research, it combines global ideas with local practices, providing new insights into adapting service science and innovation to regional diversity.
By combining theory and practical case studies, this book provides a holistic understanding of the concept of service science as well as the development of scientific application. It highlights the significance of tailoring service to the local situation in Indonesia. Also, it reflects Indonesia's unique traits while providing ideas relevant outside its borders, with examples drawn from academia, business, and government sectors.
Designed as a guide for practitioners, academics, and policymakers, this book provides modeling approaches in both hard and soft systems thinking. It uses qualitative, quantitative, and mixed methodologies to show how service science may promote value co-creation and innovation. The book has two major parts; the first discusses the concept of service science from the systems science perspective, and the second deals with the application of the service science concept to real cases in Indonesia.
商品描述(中文翻譯)
這本書深入探討了服務科學的演變及其在印尼的應用，印尼是一個以農業和海洋身份為特徵的國家，擁有豐富的文化織錦和廣大的地理環境。它研究了這些元素如何影響顧客行為、決策過程和服務感知，並為商業、學術界和政府在這個多元化的背景中創造價值提出了挑戰和機會。
這本書是首部探討如何在印尼獨特的文化和地理環境中實施服務科學的著作，將該國特有的 gotong-royong（互助合作）理念納入價值共創框架。與其他研究不同，它結合了全球觀念與當地實踐，提供了將服務科學和創新適應於區域多樣性的全新見解。
通過結合理論和實際案例研究，這本書提供了對服務科學概念及其科學應用發展的全面理解。它強調了根據印尼當地情況量身定制服務的重要性。此外，它反映了印尼的獨特特徵，同時提供了與其邊界外相關的觀點，並舉例自學術界、商業和政府部門。
本書旨在為實務工作者、學者和政策制定者提供指導，提供硬系統和軟系統思維的建模方法。它使用定性、定量和混合方法論來展示服務科學如何促進價值共創和創新。該書分為兩個主要部分；第一部分從系統科學的角度討論服務科學的概念，第二部分則處理服務科學概念在印尼實際案例中的應用。
作者簡介
Santi Novani received her Bachelor of Science degree on Mathematic from Padjadjaran University, Bandung in 2000. From 2000 to 2008 she worked at private university in Bandung. From 2004 up to 2008 she joints as research assistant and part-time tutor of interest group Decision Making and Strategic Negotiation. She earned Master of Engineering in Industrial Engineering and Management Department, ITB in 2005. Her master thesis investigated the development of Adaptive Learning Model of Hypergame in Hierarchical Organization. In 2013, she got Doctoral degree from Tokyo Institute of Technology, Department of Value and Decision Science.
Prof. Kyoichi Kijima received an M.A. from Tokyo Institute of Technology in 1976 and a Ph.D. in 1980. Later, in 1988, he spent a year in England to familiarize himself with soft systems engineering. In 1997 he spent another four months in England in collaboration with members of the United Kingdom Systems Society (UKSS) to further familiarize himself with the soft systems approach. In 1980 Jim Kijima started working as an assistant professor in the Department of Industrial Engineering and Management at the Tokyo Institute of Technology. After he returned from England in 1988, he was appointed associate professor of Management Systems in the same department.
Manahan Siallagan received the B.Eng. degree in mathematics from Institut Teknologi Bandung, and the master's and Ph.D. degrees in computational intelligence and systems science from the Tokyo Institute of Technology. His research interests include social simulation, decision science and negotiation, system thinking, big data analytics and agent based modeling. He was active as an expert in the President's Delivery Unit for Development Monitoring and Oversight (UKP4), young researcher of Indonesian National Member Organization in IIASA (International Institute of Applied System Analysis), and member of INCASA (Indonesian National Committee of Applied System Analysis). He has many International publications, such as Systems Research and Behavioral Science, Evolutionary and Institutional Economics Review, and Frontiers in Psychological and Behavioral Science also some book chapters in Springer edition and also active as reviewer at several international journals. He is also the director of Big Data and Business Analytics Laboratory at SBM-ITB and he is very active in developing research on modelling and simulation including big data analytics. He was also interested in developing the use of business analytics for Small and Medium Enterprise (SME) and actively conducted supervisions programs for SME.Prof. Utomo Sarjono Putro got his bachelor degree from the Department of Industrial Engineering ITB in 1992, he then continued his Master and Doctoral education in the Department of Value and Decision Science, Tokyo Institute of Technology, Japan, in the field of decision science from 1995 until 2001. He published his works in reputable national and international journals such as, IEEE Transaction on Systems, Man, and Cybernetics, Systems Analysis Modelling Simulation, and Systems Research and Behavioural Science.
作者簡介(中文翻譯)
Santi Novani於2000年在萬隆的Padjadjaran大學獲得數學理學士學位。從2000年到2008年，她在萬隆的一所私立大學工作。從2004年到2008年，她擔任決策與策略談判興趣小組的研究助理和兼職導師。她於2005年在印尼科技大學（ITB）的工業工程與管理系獲得工學碩士學位。她的碩士論文研究了層級組織中超遊戲的自適應學習模型的發展。2013年，她獲得東京科技大學價值與決策科學系的博士學位。
Kyoichi Kijima教授於1976年獲得東京科技大學的碩士學位，並於1980年獲得博士學位。1988年，他在英國待了一年，以熟悉軟系統工程。1997年，他再次在英國待了四個月，與英國系統學會（UKSS）的成員合作，進一步熟悉軟系統方法。1980年，Jim Kijima開始在東京科技大學的工業工程與管理系擔任助理教授。1988年從英國回國後，他被任命為同一系的管理系統副教授。
Manahan Siallagan獲得了萬隆科技學院的數學工程學士學位，並在東京科技大學獲得計算智能與系統科學的碩士和博士學位。他的研究興趣包括社會模擬、決策科學與談判、系統思維、大數據分析和基於代理的建模。他曾擔任總統發展監測與監督單位（UKP4）的專家，並在國際應用系統分析研究所（IIASA）擔任印尼國家成員組織的年輕研究員，以及印尼應用系統分析國家委員會（INCASA）的成員。他在多個國際期刊上發表了許多論文，如《系統研究與行為科學》、《進化與制度經濟學評論》和《心理與行為科學前沿》，以及在Springer出版的一些書籍章節，並在幾個國際期刊擔任審稿人。他還是SBM-ITB大數據與商業分析實驗室的主任，並積極開展有關建模和模擬的研究，包括大數據分析。他對於發展中小企業（SME）的商業分析應用也很感興趣，並積極進行中小企業的指導計劃。
Utomo Sarjono Putro教授於1992年在ITB的工業工程系獲得學士學位，隨後於1995年至2001年在東京科技大學的價值與決策科學系繼續攻讀碩士和博士學位，專攻決策科學。他的研究成果發表在多個知名的國內外期刊上，如《IEEE系統、人類與控制論期刊》、《系統分析建模模擬》和《系統研究與行為科學》。
