The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams

Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh

  • 出版商: McGraw-Hill Education
  • 出版日期: 2002-01-04
  • 售價: $1,310
  • 貴賓價: 9.5$1,245
  • 語言: 英文
  • 頁數: 403
  • 裝訂: Paperback
  • ISBN: 0071373144
  • ISBN-13: 9780071373142
  • 下單後立即進貨 (約1週~2週)




This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.

The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma “Black Belts” and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level—just 3.4 defects per million; and much more.

* Includes dozens of data-gathering forms and Six Sigma tools and worksheets

* Describes key improvement methods in a concise “how-to” format with checklists and tips

Table of Contents

    A Guide to the Sigma Team Fieldbook.
   Part I: What A Six Sigma Project Team Needs To Know Before It Gets Started.
    Chapter 1: A New Way to An Old Vision: The Six Sigma System.
    Chapter 2: Bicycle Riding and the Art of Six Sigma Management.
    Chapter 3: Six Secrets About Six Sigma Teams.
    Chapter 4: Three Ways to Six Sigma: Strategies to Improve, Create, and Manage Processes.
    Chapter 5: Get It Right the First Time! Selecting Winning Six Sigma Projects.
   Part II: A Five-Step Guide to Leading A Six Sigma Project Team Through DMAIC (Define, Measure, Analyze, Improve, Control).
    Chapter 6: Define the Opportunity: Identifying and Scoping Six Sigma Projects.
    Chapter 7: None of Us is as Smart as All of Us: Leading the Six Sigma Team Through the Define State of the Project.
    Chapter 8: You Cant Measure What We Do! Measuring Process Performance and Refining the Problem Statement.
    Chapter 9: Storm Clouds Ahead: Guiding the Six Sigma Team in the Measurement Stage of the Project.
    Chapter 10: Call for Sherlock Holmes! Analyzing Data and Investigating Causes.
    Chapter 11: Normal Data and Team Norms: Guiding the Six Sigma Team Through the Analyze Stage of the Project.
    Chapter 12: Improving the Process: Creating, Selecting, and Implementing Solutions.
    Chapter 13: At Last, Were a Team! Guiding the Six Sigma Team Through the Improve Stage.
    Chapter 14: Controlling the Improved Process.
    Chapter 15: The Partys Over: Celebrating the Teams Success.
    Chapter 16: How to Avoid Failure.
    Conclusion: What Difference Did the Team Make?
    Power Tool Worksheets.
    Glossary of Six Sigma Team Terms.