Design for Six Sigma for Service

Kai Yang

  • 出版商: McGraw-Hill Education
  • 出版日期: 2005-06-24
  • 售價: $3,260
  • 貴賓價: 9.5$3,097
  • 語言: 英文
  • 頁數: 512
  • 裝訂: Hardcover
  • ISBN: 0071445552
  • ISBN-13: 9780071445559

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商品描述

Description:

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

 

Table of Contents:

DFSS in a Service Organization

DFSS Roadmap in Service Organizations

Value Analysis and Enhancement

Lean Operation and Process Analysis

Process Design: Deployment and Management

Customer Analysis

Service Quality Measures

Theory of Inventive Problem Solving for Service

Theory of Constraints

Change Management

Basic Statistical Methods in Service DFSS

Advanced Statistical Methods in Service DFSS