Foundations of IT Service Management: based on ITIL, 2/e
暫譯: IT服務管理基礎：基於ITIL，第二版

Jan Van Bon

Foundations of IT Service Management: based on ITIL, 2/e
  • 出版商: Van Haren Publishing
  • 出版日期: 2005-09-15
  • 售價: $2,200
  • 貴賓價: 9.5 折 $2,090
  • 語言: 英文
  • 頁數: 231
  • 裝訂: Paperback
  • ISBN: 9077212582
  • ISBN-13: 9789077212585
  • 相關分類: 專案管理 PM

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商品描述

The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam.

While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.

商品描述(中文翻譯)

本書全面涵蓋了ITIL Foundations考試的官方大綱，該大綱由ITIL認證管理委員會制定。書中包含與官方《ITIL簡介》相同的章節，包括服務支援、服務交付和安全管理，此外還有案例描述及問題，以及一個關於考試準備的附加章節，使其作為ITIL Foundation考試的學習指南更加實用。

雖然本書可以作為教科書，但它並不是一本理論書籍。相反，它包含了編輯委員會收集的大量實用知識。這些實用知識以及對IT服務管理領域的介紹，使得本書對於那些不準備參加考試的人也同樣有用。

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