Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
Gabriele Kahlout
- 出版商: Apress
- 出版日期: 2017-03-10
- 定價: $1,650
- 售價: 9.0 折 $1,485
- 語言: 英文
- 頁數: 241
- 裝訂: Paperback
- ISBN: 1484225708
- ISBN-13: 9781484225707
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商品描述
Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What You'll Learn
- Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
- Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow
- Automate the process of scaling up new teams into ServiceNow
- Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
- Create a strategy to avoid common pitfalls that sabotage ITSM programs
Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
商品描述(中文翻譯)
學習如何通過宣傳、教育和協調組織的服務台、開發人員和利益相關者，引入ServiceNow ITSM工具。在自己在Al Jazeera Media Network推動ServiceNow採用的經驗教訓中，應用架構師Gabriele Kahlout向IT服務經理展示了如何在無縫集成組織現有的電子郵件和Active Directory的情況下啟動自動化的ServiceNow工單工具。
《Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption》向您展示如何協調您的IT服務台和開發人員，以促進所有用戶對IT服務的採用和使用，支持他們的各種業務需求，同時優化人機交互並減少由於不良人系統設計而產生的壓力和生產力損失。
您將學到什麼：
- 在幾天內快速啟動ServiceNow，只需最少的配置即可開始處理電子郵件工單
- 避免可能破壞用戶啟動體驗的初期問題
- 自動化將新團隊擴展到ServiceNow的過程
- 塑造用戶的體驗，使他們在電子郵件和Active Directory中保持熟悉的方向感，同時歡迎ServiceNow增強功能的力量
- 創建一個策略，避免破壞ITSM計劃的常見陷阱
這本書適合對在組織中實施ServiceNow ITSM套件負責的IT經理和確定此類實施需求的業務分析師。次要讀者是參與ITSM的系統管理員和開發人員。
