Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues

Learn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.
The book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go through the: Call Quality Dashboard with custom queries, PowerBI connector tool for the Teams Call Quality Dashboard, Teams Phone system Direct Routing Health Dashboard for call quality troubleshooting, and learn how to design PowerBI-based Teams reports.
After reading this book, you will be able to quickly diagnose Teams connectivity and quality problems, and discover the root cause of any Teams issue. This book also is a practical guide you can use to prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740).
What You Will Learn

• Understand Microsoft Teams service components and their functionality
• Understand unique approaches and techniques to identify an issue, capture the diagnostic log, and analyze the log
• Detect poor audio/video calls and troubleshoot underlying problems
• Troubleshoot and administer Teams Phone system connectivity and call routing issues
• Use the Call Quality Dashboard, and Analytics, for call quality troubleshooting
• Understand and design a custom call report based on PowerBI report templates
• Prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740)

Who This Book Is For

Microsoft Teams administrators, support engineers, helpdesk engineers, telecom admins, and network engineers

學習並了解 Microsoft Teams 的功能、潛在問題以及可用於疑難排解 Teams 的工具。本書提供了 Teams 電話系統 (PSTN) 連接性、呼叫路由和品質疑難排解的完整概述，以及支援 Teams 環境的最佳實踐。
本書以介紹 Microsoft Teams 為開始，並提供疑難排解術語。您將了解如何識別並開發系統性的疑難排解方法。您將學習 Teams 電話 (語音) 管理以及處理與直接路由連接性、呼叫路由、緊急呼叫等相關的問題。本書涵蓋了與 Teams 客戶端和外部訪問相關的問題，以及 Teams 呼叫品質疑難排解。您將瞭解實際問題並使用 Teams 疑難排解工具，例如：連接性分析器、呼叫診斷工具、SBC Syslog、呼叫品質儀表板和品質分析工具。您將通過自定義查詢使用呼叫品質儀表板、Teams 呼叫品質儀表板的 PowerBI 連接器工具、用於呼叫品質疑難排解的 Teams 電話系統直接路由健康儀表板，並學習如何設計基於 PowerBI 的 Teams 報告。
閱讀本書後，您將能夠快速診斷 Teams 的連接性和品質問題，並發現任何 Teams 問題的根本原因。本書還是一本實用指南，可用於準備 troubleshooting Microsoft Teams (Exam MS-740) 認證考試。
您將學到什麼

• 了解 Microsoft Teams 服務組件及其功能


• 了解識別問題、捕獲診斷日誌並分析日誌的獨特方法和技巧


• 檢測音頻/視頻通話品質差並疑難排解潛在問題


• 疑難排解和管理 Teams 電話系統連接性和呼叫路由問題


• 使用呼叫品質儀表板和分析工具進行呼叫品質疑難排解


• 了解並設計基於 PowerBI 報告模板的自定義呼叫報告


• 為 troubleshooting Microsoft Teams (Exam MS-740) 認證考試做好準備

本書適合對象

Microsoft Teams 管理員、支援工程師、幫助台工程師、電信管理員和網絡工程師

Balu N. Ilag is currently working as Unified Communication and Collaboration Engineer. His role combines product support and customization, implementation, and strategic guidance for enterprise customers. He is fascinated with artificial intelligence (AI) and machine learning (ML) technology. Balu is a Microsoft Certified Trainer (MCT), former Microsoft MVP (2013-2019), and Microsoft Certified Solution Expert (MCSE) for communication. He regularly writes blog posts and articles on Microsoft products.
Arun M. Sabale is a Microsoft Certified Azure architect and Microsoft Certified Modern Desktop Expert. He has written several blog posts on Azure services and automation, PowerShell, ARM, and Terraform. Arun has more than 12 years of experience in PowerShell automation and other Microsoft services such as AD, DNS, DHCP, and VMM, and more than six years of experience in Azure infra design/deployment/automation, PowerShell, ARM, Terraform, and Azure DevOps. His current role is a combination of Azure design and development and automation.

Balu N. Ilag目前擔任統一通信和協作工程師。他的角色包括產品支援和客製化、實施以及對企業客戶提供戰略指導。他對人工智慧（AI）和機器學習（ML）技術深感興趣。Balu是微軟認證講師（MCT），前微軟最有價值專家（MVP）（2013-2019），以及通訊的微軟認證解決方案專家（MCSE）。他定期撰寫有關微軟產品的部落格文章。

Arun M. Sabale是微軟認證的Azure架構師和現代桌面專家。他撰寫了多篇關於Azure服務和自動化、PowerShell、ARM和Terraform的部落格文章。Arun在PowerShell自動化和其他微軟服務（如AD、DNS、DHCP和VMM）方面擁有超過12年的經驗，以及在Azure基礎架構設計/部署/自動化、PowerShell、ARM、Terraform和Azure DevOps方面擁有超過六年的經驗。他目前的角色結合了Azure設計和開發以及自動化的工作。