Change Manager: Careers in IT Service Management
暫譯: 變更管理者：資訊科技服務管理職涯

Torble, Tracey

Change Manager: Careers in IT Service Management
  • 出版商: BCS, the Chartered Institute for IT
  • 出版日期: 2019-07-29
  • 售價: $1,240
  • 貴賓價: 9.5 折 $1,178
  • 語言: 英文
  • 頁數: 248
  • 裝訂: Quality Paper - also called trade paper
  • ISBN: 1780174640
  • ISBN-13: 9781780174648

    • 海外代購書籍(需單獨結帳)

相關主題

商品描述

Change management is about the control of all changes that have an effect on IT services. This ranges from changes in IT architecture, processes and tools to metrics and documentation. Managing these changes properly helps organisations maintain their service levels and business operations. This practical book describes the role of change manager in depth, including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.

商品描述(中文翻譯)

變更管理是關於控制所有對 IT 服務產生影響的變更。這包括 IT 架構、流程和工具的變更，以及指標和文檔的變更。妥善管理這些變更有助於組織維持其服務水平和業務運作。本書深入描述了變更管理者的角色，包括目的、典型責任和所需技能。書中還涵蓋了變更管理的方法、技術、有用的工具以及相關的標準和框架，並討論了職業發展的機會。

作者簡介

Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.

作者簡介(中文翻譯)

Tracey Torble 是一位自由職業的 IT 服務管理顧問和學習設計師。她曾在公共和私營部門的多個組織中工作，幫助服務台、支援和其他員工採納良好的實踐，包括變更管理。Tracey 是數位支援與服務 T 級小組的成員。

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