ServiceNow Application Development

Key Features

• Build and customize your apps and workflows to suit your organization's requirements
• Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows
• Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow

Book Description

ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more.

This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation.

By the end of the book you will have mastered creating organized and customer-friendly applications

What you will learn

• Customize the ServiceNow dashboard to meet your business requirements
• Use Administration and Security Controls to add roles and ensure proper access
• Manage tables and columns using data dictionaries
• Learn how application scopes are defined within ServiceNow

《ServiceNow應用程式開發指南》

主要特點

• 根據組織需求建立和自定義應用程式和工作流程


• 從設計表單到撰寫業務規則、客戶端腳本和工作流程進行深入的應用程式開發


• 全面指南，從設計和擴展ServiceNow應用程式的端到端實施

書籍描述

ServiceNow為企業中的每個部門提供服務管理，包括IT、人力資源、設施、現場服務等。

本書專注於使用ServiceNow開發應用程式和工作流程的所有步驟，以滿足您的業務需求。您將從第一個模組開始，該模組介紹了ServiceNow的基礎知識以及應用程式的結構；您可以根據需要自定義儀表板；還可以創建使用者。熟悉儀表板後，您將進入下一個模組，應用程式和表格，您將學習如何使用不同的表格以及如何為應用程式創建全局範圍以外的範圍。下一個模組是腳本和API，您將學習在ServiceNow中進行腳本編寫並使用強大的API開發應用程式。最後一個模組是管理基礎知識，包括調試、高級數據庫功能和定期腳本創建。

通過閱讀本書，您將掌握創建有組織且用戶友好的應用程式的技巧。

您將學到什麼

• 根據業務需求自定義ServiceNow儀表板


• 使用管理和安全控制添加角色並確保適當的訪問權限


• 使用數據字典管理表格和列


• 了解ServiceNow中如何定義應用程式範圍