Customer Success with Microsoft Dynamics Sure Step
暫譯: 使用 Microsoft Dynamics Sure Step 的客戶成功管理

Chandru Shankar, Vincent Bellefroid, Nilesh Thakkar

  • 出版商: Packt Publishing
  • 出版日期: 2014-01-26
  • 售價: $2,580
  • 貴賓價: 9.5$2,451
  • 語言: 英文
  • 頁數: 380
  • 裝訂: Paperback
  • ISBN: 1849687021
  • ISBN-13: 9781849687027
  • 海外代購書籍(需單獨結帳)

相關主題

商品描述

Having invested in Microsoft Dynamics, your enterprise will want to make a success of it, which is where this guide to Sure Step comes in, teaching you how to apply the methodologies to ensure optimum results.

Overview

  • Understand how Sure Step helps you envision and implement the right Microsoft Dynamics solution for your business needs
  • Learn how to develop a process for solution selling using Sure Step
  • Understand the review and optimization offerings available to further enhance your solution delivery during and after go-live
  • Gain knowledge of the project and change management in Sure Step

In Detail

Sure Step is a full lifecycle methodology to help you envision and deliver your Microsoft Dynamics solutions portfolio. Maximize your Microsoft Dynamics investments and increase your efficiency to select, sell, deliver, operate, and support your solution.

"Customer Success with Microsft Dynamics Sure Step" explains the architecture and content elements of the Sure Step methodology, enabling you to successfully envision and deliver your Microsoft Dynamics AX, CRM, GP, NAV, and SL solutions. Learn solution selling techniques and implementation lessons to successfully engage with and foster customers for life.

What you will learn from this book

  • Discover how the methodology supports your buy cycle as you progress through your needs assessment, alternatives assessment, and risk assessment stages
  • Examine the different options for solution delivery, and choose from waterfall and agile approaches
  • Acquire insights on how you can proactively optimize the solution during implementation, as well as continue to maintain the health of your solution in production
  • Determine the right approach and tools available to upgrade your solutions to the current product releases
  • Learn how to align Sure Step with other key Microsoft Dynamics R&D tools such as Lifecycle Services

Who this book is written for

If you are involved in one or more of the roles stated below, then this book is for you:

  • If you are a Project Manager, Engagement Manager, Solution Architect, or Consultant involved in delivering Microsoft Dynamics solutions, this book will teach you how you can improve the quality of your implementation with a consistent, repeatable process.
  • If you are a Customer Project Manager, Subject Matter Expert, Key User, or End User involved in selecting the right business solution for your organization and delivering the Microsoft Dynamics solution, this book will help you determine how the method facilitates the delivery of a solution that is aligned to your vision.
  • If you are a Sales Executive, Services Sales Executive, Technical Sales Specialist, Pre-Sales Consultant, or Engagement Manager involved in the sales of Microsoft Dynamics solutions, this book will help you to understand how you can accelerate your sales cycle and bring it to a close.
  • If you are the Customer Decision Maker, CxO, Buyer, or Project Manager who participates in the selection process for your business solution needs, this book will show you how to determine how this process can help your due diligence exercise and set the stage for a quality implementation of the solution.
  • If you are a Change Management expert, this book will enable you to learn how you can help the customer manage organizational change during the business solution delivery process, and/or help solution providers adopt a process for selling and delivering solutions.

商品描述(中文翻譯)

投資於 Microsoft Dynamics 後,您的企業將希望使其成功,這就是本指南《Sure Step》的用武之地,教您如何應用這些方法論以確保最佳結果。

概述

  • 了解 Sure Step 如何幫助您構思並實施適合您業務需求的 Microsoft Dynamics 解決方案
  • 學習如何使用 Sure Step 開發解決方案銷售的流程
  • 了解可用的審查和優化服務,以進一步提升您在上線期間及之後的解決方案交付
  • 獲得 Sure Step 中項目和變更管理的知識

詳細內容

Sure Step 是一種全生命周期的方法論,幫助您構思並交付 Microsoft Dynamics 解決方案組合。最大化您的 Microsoft Dynamics 投資,提高您選擇、銷售、交付、運營和支持解決方案的效率。

《客戶成功與 Microsoft Dynamics Sure Step》解釋了 Sure Step 方法論的架構和內容元素,使您能夠成功構思並交付 Microsoft Dynamics AX、CRM、GP、NAV 和 SL 解決方案。學習解決方案銷售技巧和實施經驗,以成功吸引並培養長期客戶。

您將從本書中學到什麼

  • 發現該方法論如何支持您的購買周期,幫助您進行需求評估、替代方案評估和風險評估階段
  • 檢視不同的解決方案交付選項,並從瀑布式和敏捷方法中選擇
  • 獲得如何在實施過程中主動優化解決方案的見解,以及如何持續維護生產中解決方案的健康
  • 確定可用的正確方法和工具,以將您的解決方案升級到當前產品版本
  • 學習如何將 Sure Step 與其他關鍵的 Microsoft Dynamics 研發工具(如 Lifecycle Services)對齊

本書的讀者對象

如果您參與以下一個或多個角色,那麼本書適合您:

  • 如果您是項目經理、參與經理、解決方案架構師或顧問,負責交付 Microsoft Dynamics 解決方案,本書將教您如何通過一致且可重複的流程提高實施質量。
  • 如果您是客戶項目經理、主題專家、關鍵用戶或最終用戶,參與為您的組織選擇合適的業務解決方案並交付 Microsoft Dynamics 解決方案,本書將幫助您確定該方法如何促進與您願景一致的解決方案交付。
  • 如果您是銷售執行、服務銷售執行、技術銷售專家、售前顧問或參與經理,負責 Microsoft Dynamics 解決方案的銷售,本書將幫助您了解如何加速銷售周期並促成交易。
  • 如果您是客戶決策者、CxO、買方或參與業務解決方案需求選擇過程的項目經理,本書將向您展示如何確定該過程如何幫助您的盡職調查,並為解決方案的高質量實施奠定基礎。
  • 如果您是變更管理專家,本書將使您學會如何幫助客戶在業務解決方案交付過程中管理組織變更,和/或幫助解決方案提供商採用銷售和交付解決方案的流程。