Managing Information Technology
暫譯: 資訊科技管理
Castillo, Francisco, Monoso, Korina
- 出版商: Springer
- 出版日期: 2025-03-29
- 售價: $2,130
- 貴賓價: 9.5 折 $2,024
- 語言: 英文
- 頁數: 295
- 裝訂: Quality Paper - also called trade paper
- ISBN: 3031390180
- ISBN-13: 9783031390180
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相關主題
商品描述
There are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations - the two most important functions of a CIO.
It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need - managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology, how it differs from the waterfall methodology, and when it is convenient to apply each.
In this second edition, besides a number of corrections and updates throughout the text, chapter 8 on "Agile Project Management" replaces the former chapter 8 completely, and chapter 10 on "IT Security" has been newly introduced as this topic has become more and more important for both management and operations during the last six years.
Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author's extensive experience in industry.
商品描述(中文翻譯)
有兩個不同且相互依賴的IT組成部分對CIO來說非常重要：策略，這是長期的；以及戰術和操作問題，這是短期的。基於這一區分及其影響，本書明確將策略與日常運營分開，並將項目與運營區分開來——這是CIO最重要的兩個職能。
本書首先討論IT部門的理想組織及其背後的理由，然後進一步探討最迫切的需求——管理運營。它還解釋了一些最佳行業標準及其實際實施，並討論項目管理，再次強調項目中使用的方法論與運營中使用的方法論之間的差異。特別有一章專門討論項目轉入運營的過程，這是一個很少詳細討論的關鍵方面。其他章節涉及IT投資組合管理、項目治理，以及敏捷項目方法論，說明其與瀑布方法論的不同之處，以及何時適合應用各自的方法。
在第二版中，除了對文本中的多處修正和更新外，第8章「敏捷項目管理」完全取代了原有的第8章，而第10章「IT安全」則是新引入的，因為在過去六年中，這一主題對管理和運營變得越來越重要。
本書基於IT服務管理的基本原則和項目管理的最佳實踐，為IT經理和專業人士提供了一個無縫的參考資料。它非常實用，解釋了如何根據作者在行業中的豐富經驗來應用這些原則。
作者簡介
Francisco Castillo is Senior Vice President and Chief Information Officer of Maynilad Water Services, inc., the water concessionaire for the West area of Manila's greater metropolitan area which serves about 9 million people. He was previously connected to a major multinational IT consulting firm as Managing Consultant for Asia-Pacific, where he worked over 12 years in various capacities. This 2013 he was named "Outstanding ASEAN CIO" by the IDG group, and again in 2016 in the ASEAN IT Strategy Forum in Singapore. He has over 25 years experience in Information Technology, and has undertaken projects in over a dozen countries in Europe and Asia. He holds a Ph.D. in Electronics and Telecommunications Engineering from the Universidad Politécnica de Cataluña (Barcelona, Spain), where he was also Associate Director for the Technical Engineering College, and Associate Professor. He has over 50 published papers in international journals and conferences, and has presented in over 30 international seminars around the world. He teaches part-time in the Asian Institute of Management (Manila), and is a co-inventor for 2 different patents. He is a certified PMP, PfMP and CISSP.
Korina Monoso is Assistant Vice President and Head for IT Operations in Maynilad Water Services, Inc. She has been in the IT industry for 20 years, garnering extensive experiences in IT Operations, Service Delivery, and Project Management. She contributed to Maynilad IT's achievement of various awards and certifications including ISO/IEC 20000-1, making it the very first water company in the Philippines to gain such certification since 2015, SAP Customer Center of Excellence (CCOE) since 2014, SAP CCOE of the Year Nominee in 2016, making it the first Asian company nominee in this global SAP award, also Digital Transformer of the Year Award by IDC in 2017.
作者簡介(中文翻譯)
Francisco Castillo 是 Maynilad Water Services, Inc. 的資深副總裁及首席資訊官，該公司是馬尼拉大都會區西區的水務特許經營商，服務約 900 萬人。他曾在一家主要的跨國 IT 諮詢公司擔任亞太區的管理顧問，並在各種職位上工作超過 12 年。2013 年，他被 IDG 集團評選為「傑出東盟 CIO」，並於 2016 年在新加坡的東盟 IT 策略論壇再次獲獎。他在資訊科技領域擁有超過 25 年的經驗，並在歐洲和亞洲的十多個國家承擔過項目。他擁有西班牙巴塞隆納的加泰羅尼亞理工大學電子與電信工程博士學位，並曾擔任技術工程學院的副院長及副教授。他在國際期刊和會議上發表了超過 50 篇論文，並在全球超過 30 個國際研討會上進行過演講。他在亞洲管理學院（馬尼拉）兼任教職，並是兩項不同專利的共同發明人。他是認證的 PMP、PfMP 和 CISSP。
Korina Monoso 是 Maynilad Water Services, Inc. 的助理副總裁及 IT 營運部門負責人。她在 IT 行業工作了 20 年，積累了豐富的 IT 營運、服務交付和項目管理經驗。她為 Maynilad IT 獲得各種獎項和認證做出了貢獻，包括 ISO/IEC 20000-1，使其成為自 2015 年以來菲律賓第一家獲得此認證的水務公司，2014 年獲得 SAP 客戶卓越中心（CCOE）認證，2016 年被提名為 SAP CCOE 年度獎，成為該全球 SAP 獎項中第一家亞洲公司提名者，並於 2017 年獲得 IDC 的數位轉型年度獎。
