The Design of Human-Centered Artificial Intelligence for the Workplace
暫譯: 以人為本的人工智慧工作場所設計

Coursaris, Constantinos K., Beringer, Joerg, Léger, Pierre-Majorique

The Design of Human-Centered Artificial Intelligence for the Workplace
  • 出版商: Springer
  • 出版日期: 2025-07-04
  • 售價: $7,010
  • 貴賓價: 9.5 折 $6,660
  • 語言: 英文
  • 頁數: 500
  • 裝訂: Hardcover - also called cloth, retail trade, or trade
  • ISBN: 3031835115
  • ISBN-13: 9783031835117
  • 相關分類: 人工智慧

    • 尚未上市，無法訂購

相關主題

商品描述

Rapid advances in artificial intelligence (AI) are manifesting in increasingly sophisticated technologies and systems contributing to the digital transformation of organizations. These technological innovations involve the use of automation agents adding value through increased efficiency, effectiveness, service quality, and other performance-related dimensions.

Motivated by the possibilities afforded by AI in organizational contexts of use, as well as by the challenges associated with AI, this book provides a comprehensive view of the considerations involved in designing AI-enabled systems, their application in the workplace, and the corresponding user experience. To this end, the book presents conceptual and empirical scientific perspectives on the design of human-centered AI, as well as case studies from multiple industries ranging from aerospace and automotive to retail, finance, and healthcare. These perspectives and evidence enable readers to consider and plan their own use cases for human-centered AI in the workplace.

The book will be of interest to researchers and practitioners alike involved in the governance, design, development, implementation, and maintenance of human-AI-driven systems.

商品描述(中文翻譯)

快速進步的人工智慧（AI）正在以越來越複雜的技術和系統顯現出來，這些技術和系統促進了組織的數位轉型。這些技術創新涉及使用自動化代理，通過提高效率、效能、服務質量及其他與績效相關的維度來增加價值。

本書受到人工智慧在組織使用情境中所帶來的可能性以及與人工智慧相關的挑戰的激勵，提供了設計AI驅動系統時所需考量的全面視角，探討其在工作場所的應用及相應的使用者體驗。為此，本書呈現了以人為中心的AI設計的概念性和實證性科學觀點，以及來自航空航天、汽車、零售、金融和醫療等多個行業的案例研究。這些觀點和證據使讀者能夠考慮並規劃自己在工作場所中使用以人為中心的AI的案例。

本書將吸引參與人機AI驅動系統的治理、設計、開發、實施和維護的研究人員和實務工作者。

作者簡介

Constantinos K. Coursaris is a Full Professor of Information Technologies at HEC Montréal, where he also serves as Academic Director of User Experience, Co-Director of Tech3Lab, and Principal Collaborator for the NSERC-Prompt Industrial Research Chair in User Experience. He has held various leadership roles, including Chair of the Association for Information Systems (AIS) Special Interest Group on Human-Computer Interaction (SIGHCI) from 2019 to 2021, AIS Assistant Vice President for Research Resources in 2020, and is currently the Advisory Board Chair of the AIS SIGHCI. His research has been published in leading peer-reviewed journals, including Information & Management, Computers in Human Behavior, AIS Transactions on Human-Computer Interaction, International Journal of Human-Computer Studies, International Journal of Human-Computer Interaction, Journal of Business Research, New Media & Society, and Online Information Review.

Joerg Beringer is a UX executive and co-founder of ProContext. He worked as Chief Design Officer at Blue Yonder in Dallas, USA. Prior to Blue Yonder, Joerg was working at SAP on UX frameworks and emerging solutions, and at Splunk on big data analytics and process mining. Joerg is actively collaborating with the academic community on the topic of HCAI and adoption of intelligent systems and is consulting ERP software vendors and internal IT departments on the design of AI solutions.

Pierre-Majorique Léger is a Full Professor of Information Technologies at HEC Montréal and holds the Research Chair in User Experience (UX). He is the director of the ERPsim Lab and the principal inventor of ERPsim, a simulation game designed to teach ERP concepts using SAP. He is also the founder and co-director of HEC Montréal's Tech3Lab, the world's largest public research laboratory in user experience, conducting collaborative research with Canadian and multinational organizations. He has co-authored over one hundred refereed articles, holds more than 20 invention patents, and has founded several start-ups. His research is currently funded by the Natural Sciences and Engineering Research Council of Canada and Prompt.

Burak Öz, Ph.D. Candidate, is a researcher in Information Technologies at HEC Montréal, focuses on enhancing organizational performance through information technologies. With a master's degree in industrial engineering and professional experience as a manufacturing process engineer, he has successfully led IT and automation projects to optimize shop floor logistics and manufacturing operations. His research interests include IT and AI in supply chain management, effective use of IT, feature-level IT use and acceptance, and technology-mediated experiential learning.

作者簡介(中文翻譯)

Constantinos K. Coursaris 是 HEC Montréal 資訊技術的全職教授，同時擔任使用者體驗的學術主任、Tech3Lab 的共同主任，以及 NSERC-Prompt 使用者體驗產業研究椅的主要合作者。他曾擔任多個領導職位，包括 2019 至 2021 年擔任資訊系統協會 (AIS) 人機互動特別興趣小組 (SIGHCI) 的主席，2020 年擔任 AIS 研究資源助理副總裁，目前是 AIS SIGHCI 的顧問委員會主席。他的研究已發表於多本領先的同行評審期刊，包括《Information & Management》、《Computers in Human Behavior》、《AIS Transactions on Human-Computer Interaction》、《International Journal of Human-Computer Studies》、《International Journal of Human-Computer Interaction》、《Journal of Business Research》、《New Media & Society》及《Online Information Review》。

Joerg Beringer 是 ProContext 的 UX 執行長及共同創辦人。他曾在美國達拉斯的 Blue Yonder 擔任首席設計官。在加入 Blue Yonder 之前，Joerg 在 SAP 從事 UX 框架和新興解決方案的工作，並在 Splunk 從事大數據分析和流程挖掘。Joerg 正積極與學術界合作，研究 HCAI 及智能系統的採用，並為 ERP 軟體供應商和內部 IT 部門提供 AI 解決方案的設計諮詢。

Pierre-Majorique Léger 是 HEC Montréal 資訊技術的全職教授，並擔任使用者體驗 (UX) 研究椅。他是 ERPsim Lab 的主任，也是 ERPsim 的主要發明人，這是一款旨在使用 SAP 教授 ERP 概念的模擬遊戲。他還是 HEC Montréal Tech3Lab 的創辦人和共同主任，該實驗室是全球最大的公共使用者體驗研究實驗室，與加拿大及跨國組織進行合作研究。他已共同撰寫超過一百篇經過審核的文章，擁有超過 20 項發明專利，並創立了幾家初創公司。他的研究目前由加拿大自然科學與工程研究委員會及 Prompt 提供資金支持。

Burak Öz，博士候選人，是 HEC Montréal 資訊技術的研究人員，專注於通過資訊技術提升組織績效。他擁有工業工程碩士學位，並具備製造過程工程師的專業經驗，成功領導 IT 和自動化項目以優化生產現場物流和製造操作。他的研究興趣包括供應鏈管理中的 IT 和 AI、IT 的有效使用、特徵層級的 IT 使用與接受，以及技術媒介的體驗學習。

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