ITIL Foundation All-in-One Exam Guide

Jim Davies

  • 出版商: McGraw-Hill
  • 出版日期: 2016-08-03
  • 定價: USD $40.00
  • 售價: $1,260
  • 語言: 英文
  • 頁數: 450
  • ISBN: 0071841601
  • ISBN-13: 9780071841603

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產品描述

ITIL® Foundation All-in-One Exam Guide

This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.

Covers all exam topics, including:

• ITIL fundamentals
• The service lifecycle
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement
• ITSM in the real world

CD ICON

Electronic content includes:

• Complete practice exams
• Videos from the author
• PDF copy of the book