Discovering Hospitality and Tourism: The World's Greatest Industry, 2/e

Description

The hospitality and tourism industry is vast and offers seemingly endless professional opportunities. Written for those considering a career in the field, this book explores each segment of the industry (lodging, foodservices, recreation, meeting planning etc.) and the various positions within each sector. Profiling hospitality leaders and rising stars, it shows readers different career paths and helps them determine their own career goals and aspirations. With a new chapter on entertainment, a new section on condo-hotels, and revised coverage of healthcare foodservices, it keeps stride with the fast-paced hospitality industry and helps readers discover their own place within it.

A career focus–makes this text useful for anyone considering employment in this field.
*Explores the various segments of the travel, tourism and hospitality industry and the professional opportunities within it.
*Gives readers a broad taste of the industry and information to help them select a suitable career path. Feedback from the Real World feature–begins each chapter.
*Poses questions for students (based on chapter topics) and then provides industry expert responses at the end of each chapter.
*Allows readers to compare their responses with those of the experts. Rising Star Profiles and Hospitality Leader Profiles–appear within the text.
*Highlights the careers of young and experienced industry professionals and gives insight into the types of positions and career paths available within the field.
*Helps students consider their own career plans and goals and what they need to do to reach them. Challenges! Challenges!–appear at the end of most chapters.
*Address the challenges confronting those working within the industry.
*Help readers prepare for issues they will face once on the job. Special learning features such as:
*Chapter learning objectives in every chapter
*Hundreds of photos, diagrams and graphics
*A glossary of over 600 terms
*Master Your Knowledge questions that encourage application
*A Companion Website specific to the text 

Table of Contents

PART I: INDUSTRY OVERVIEW

1.      Travel and Tourism and Hospitality: Services For Those Away From Home

2.      The Secret of Quality Service

3.      Managers Must Manage

 

PART II: LODGING OPERATIONS

4.      Overview: Hotels, Hotels, Hotels!

5.      Full-Service Hotels

6.      Limited-Service Hotels

7.      Extended-Stay Hotels

8.      Convention Hotels and Conference Centers

9.      Resorts, Timeshares and Condo-Hotels

 

PART III: COMMERCIAL FOODSERVICES OPERATIONS

10.  Overview: Profit-Making ( Commercial) Foodservices

11.  Food and Beverage Operations in Hotels

12.  Upscale Restaurants

13.  Casual-Service ( Midscale) Restaurants

14.  Family-Service Restaurants

15.  Quick-Service Restaurants

16.  Off-Site Catering

 

PART IV: NONCOMMERCIAL FOODSERVICES OPERATIONS

17.  Contract Management Company Foodservices

18.  Foodservices in Educational Organizations

19.  Food and Nutrition Services in Healthcare Facilities

20.  The Business of Business and Industry Foodservices

21.  Vending and Office Coffee Services

 

PART V: RECREATION AND LEISURE ORGANIZATIONS

22.  Private Club Management

23.  Cruise Lines: A Close Look at Resorts on Water

24.  Casino Entertainment Management

25.  Sports and Recreational Foodservices: Part of the Leisure Service Market

26.  Management of Amusement and theme Parks

27.  Overview of the Entertainment Industry

 

PART VI: THE MEETINGS BUSINESS

28.  Professional meeting management

29.  Exhibition (Trade Show) Management

30.  Special Events Management

 

PART VII: FOCUS ON YOU AND YOUR PROFESSIONAL CAREER

31.  Planning Your Hospitality Career

32.  The Job Search: Your First Professional Position

33.  Your First Professional Position: Celebrate Success

34.  Entrepreneur or Intrapreneur?

35.  Domestic or Global Hospitality–or Both?

描述

酒店和旅遊業是一個龐大的行業，提供了看似無窮的職業機會。這本書是為那些考慮在這個領域追求職業生涯的人而寫的，探索了行業的每個部分（住宿、餐飲服務、娛樂、會議策劃等）以及每個部門內的各種職位。通過介紹酒店業的領導者和新星，它向讀者展示了不同的職業道路，幫助他們確定自己的職業目標和渴望。本書新增了一章關於娛樂，一節關於公寓酒店，並修訂了對醫療保健餐飲服務的涵蓋範圍，以跟上快節奏的酒店業，幫助讀者發現自己在其中的位置。

職業專注-使得這本書對於任何考慮在這個領域就業的人都有用。探索旅遊、旅遊和酒店業的各個部分以及其中的專業機會。給讀者提供了行業的廣泛體驗和信息，幫助他們選擇合適的職業道路。真實世界的反饋特點-每章開始時都會提出問題給學生（基於章節主題），然後在每章結尾提供行業專家的回答。允許讀者將自己的回答與專家的回答進行比較。新星簡介和酒店業領導者簡介-出現在正文中。突出了年輕和有經驗的行業專業人士的職業生涯，並深入了解該領域內可用的職位和職業道路類型。幫助學生考慮自己的職業計劃和目標，以及實現這些目標所需的行動。挑戰！挑戰！-出現在大多數章節的末尾。解決了在行業內工作的人面臨的挑戰。幫助讀者為工作中可能遇到的問題做好準備。特殊的學習特點，例如：每章的學習目標，數百張照片、圖表和圖形，超過600個術語的詞彙表，鼓勵應用的知識問題，與教材相關的伴隨網站。

目錄

第一部分：行業概述
1. 旅遊、旅遊和酒店業：為離家的人提供服務
2. 優質服務的秘密
3. 經理必須管理

第二部分：住宿業務
4. 概述：酒店，酒店，酒店！
5. 全方位服務酒店
6.