Service Offerings and Agreements: A Guide for Itil Exam Candidates, 2/e (Paperback)

Richard Griffiths

  • 出版商: BCS
  • 出版日期: 2014-04-17
  • 定價: $1,645
  • 售價: 9.0$1,481
  • 語言: 英文
  • 頁數: 260
  • 裝訂: Paperback
  • ISBN: 1780171927
  • ISBN-13: 9781780171920
  • 相關分類: 企業資源規劃 Erp
  • 立即出貨 (庫存=1)

商品描述

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it provides clarification and expansion of the core ITIL® texts. This new edition reflects the current thinking from ITIL, in particular the greater emphasis on business relationship management, and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.

商品描述(中文翻譯)

通過實施良好的服務提供和協議,IT部門可以實現高水平的客戶滿意度。本書針對中級證書考生和任何規模組織中負責服務組合管理、業務關係管理、服務目錄管理、服務水平管理、需求管理、供應商管理和財務管理的人員。作為一本中級級別指南,它提供了對核心ITIL®文本的澄清和擴展。這個新版本反映了ITIL的當前思想,特別是對業務關係管理的更大強調,並與服務提供和協議中級證書的最新課程大綱保持一致。這是一個獲得ITIL授權的產品。