Managing the ServiceNow Platform: A comprehensive guide to ServiceNow administration (English Edition)
Acosta, Felix
- 出版商: BPB Publications
- 出版日期: 2023-11-22
- 售價: $1,650
- 貴賓價: 9.5 折 $1,568
- 語言: 英文
- 頁數: 318
- 裝訂: Quality Paper - also called trade paper
- ISBN: 9355519389
- ISBN-13: 9789355519382
海外代購書籍(需單獨結帳)
相關主題
商品描述
The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration.
商品描述(中文翻譯)
《ServiceNow 平台管理指南》是一本全面指導如何有效管理 ServiceNow 平台的書籍。ServiceNow 平台是一個強大的 IT 服務管理工具,但管理起來可能相當複雜。本書從核心架構概念到腳本和整合,提供了全面的管理指南。無論您是初學者還是有經驗的管理員,本書都將幫助您充分利用 ServiceNow 平台。您將學習如何管理使用者和訪問權限,管理許可證,跨環境移動配置,進行升級,以及配置表單、工作流程、業務規則等。您還將了解基礎數據,如位置和群組,如何配置通知和移動應用程序,以及如何導入和導出數據。當然,一本關於管理 ServiceNow 平台的書籍也少不了對腳本和整合的討論。