The Project Management Scorecard: Measuring the Success of Project Management Solutions (Hardcover)

Jack J. Phillips PhD in Human Resource Management., Timothy W. Bothell Ph.D., G. Lynne Snead

  • 出版商: Butterworth-Heineman
  • 出版日期: 2002-04-29
  • 定價: $2,600
  • 售價: 9.0$2,340
  • 語言: 英文
  • 頁數: 368
  • 裝訂: Hardcover
  • ISBN: 0750674490
  • ISBN-13: 9780750674492
  • 相關分類: 專案管理 PM
  • 立即出貨 (庫存=1)

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商品描述

Description:

Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can effectively apply ROI to project management.


Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions—rendering everyone a project manager in some respect. Most employees feel the pressure of juggling any number of key projects simultaneously. Organizations have responded by investing large amounts of both time and money to improve project management, and most strive to justify the efforts and resources dedicated to improving this goal.

'The Project Management Scorecard' is a welcome relief for anyone managing a project or multiple projects, as well as the trainers, human resource development staff, or supervisors charged with measuring, evaluating, and managing project managers.

Project Management is one of the hottest topics in business management today, affecting nearly every individual in any organization across the globe. Let three HRD experts show you how to apply the hugely popular ROI process to the key organizational issue of successful project management including:

  • Project management issues and challenges
  • Measuring reaction and satisfaction
  • How to calculate and interpret ROI
  • Capturing business impact data
  • Measuring skill and knowledge changes during the project
  • Monitoring the true costs of the project solution
  • Converting business measure to monetary values
  • Forecasting ROI

    The authors' step-by-step approach allows you to begin the ROI process immediately. Start measuring the success of your project management results today.
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    Table of Contents:

    Setting the Stage; Project Management Issues and Challenges; The Project Management Process; Project Management Solutions; The Project Management Scorecard; How to Measure Reaction and Satisfaction; How to Measure Skill and Knowledge Changes During the Project; How to Measure Implementation, Application, and Progress; How to Capture Business Impact Data; How to Calculate and Interpret ROI; Identifying Intangible Measures of a Project Management Solution; Monitoring the True Costs of the Project Solution; How to Isolate the Effects of the Project Management Solutions; How to Convert Business Measures to Monetary Values; Forecasting ROI: How to Build a Business Case for the Project Management Solution; How to Provide Feedback and Communicate Results to the Client; Overcoming Resistance and Barriers to the Project Management Scorecard.

    商品描述(中文翻譯)

    描述:
    投資回報率(ROI)仍然是人力資源發展和績效改善專業人士面臨的最具挑戰性和引人入勝的問題之一。傑克·J·菲利普斯博士、蒂莫西·W·博瑟爾和G·林恩·斯尼德在人力績效和培訓領域的ROI計劃開發和實施方面的專業知識基礎上,展示了如何有效地將ROI應用於項目管理。

    如今,幾乎每個行業都要求員工管理多個具有競爭優先順序、關鍵截止日期和意外中斷的項目,從某種程度上使每個人都成為項目經理。大多數員工都感受到同時應對多個重要項目的壓力。組織已經投入大量時間和金錢來改善項目管理,並且大多數組織都努力證明為改善這一目標而投入的努力和資源是有價值的。

    《項目管理評分卡》對於任何管理項目或多個項目的人來說都是一個受歡迎的解脫,同時也是負責測量、評估和管理項目經理的培訓師、人力資源發展人員或主管的解脫。項目管理是當今商業管理中最熱門的話題之一,影響著全球任何組織中的幾乎每個人。讓三位人力資源發展專家向您展示如何將極受歡迎的ROI流程應用於成功的項目管理等關鍵組織問題,包括:

    - 項目管理問題和挑戰
    - 測量反應和滿意度
    - 如何計算和解釋ROI
    - 捕捉業務影響數據
    - 測量項目期間的技能和知識變化
    - 監控項目解決方案的真實成本
    - 將業務指標轉換為金錢價值
    - 預測ROI

    作者們的逐步方法使您能夠立即開始ROI流程。立即開始測量您的項目管理成果的成功。

    目錄:
    - 建立舞台;項目管理問題和挑戰;項目管理流程;項目管理解決方案;項目管理評分卡;如何測量反應和滿意度;如何測量項目期間的技能和知識變化;如何測量實施、應用和進展;如何捕捉業務影響數據;如何計算和解釋ROI;識別項目管理解決方案的無形指標;監控項目解決方案的真實成本;如何分離項目管理解決方案的效果;如何將業務指標轉換為金錢價值;預測ROI:如何為項目管理解決方案建立商業案例;如何向客戶提供反饋和傳達結果;克服項目管理評分卡的阻力和障礙。