Operational Support and Analysis: A Guide for Itil Exam Candidates, 2/e (Paperback)

John Sansbury

  • 出版商: BCS
  • 出版日期: 2014-04-14
  • 定價: $1,645
  • 售價: 9.0$1,481
  • 語言: 英文
  • 頁數: 164
  • 裝訂: Paperback
  • ISBN: 178017196X
  • ISBN-13: 9781780171968
  • 相關分類: 專案管理 PMInformation-management
  • 立即出貨 (庫存=1)


This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but crucially also gives practical guidance based on real-life experiences. Exam candidates no longer have to rely just on their memory and revision, but can draw on their understanding of the material and thereby significantly increase their chances of success in both the examination and the adoption of the principles in their professional life. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices for his clients around the world. An ITIL® licensed product. Review: "John has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising 'in the field'." Phil 'Monty' Montanaro, Service Management SME, HP


這本使用者友善的書旨在幫助考生通過ITIL® OSA中級考試。它不僅參考了核心ITIL文本的來源材料,還根據實際經驗提供了實用指導。考試候選人不再只依賴記憶和複習,而是可以借助對材料的理解,從而顯著提高他們在考試和職業生活中採用原則的成功機會。這個新版本反映了最新的ITIL指導、定義、術語和圖表,以及作者在全球為客戶開發有效解決方案和實踐的許多額外見解。這是一個經過ITIL®授權的產品。評論:「約翰為那些希望在考試中取得成功的人創造了一個出色的準備工具,同時也為那些已經在實踐中的人提供了一個出色的參考手冊,以補充現有的ITIL指導。」Phil 'Monty' Montanaro,服務管理專家,HP